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Executive - Customer Relation

3 - 6 years

4 - 7 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

customer relationship management mis reporting visitor management contract management interpersonal skills presentation skills

Work Mode

On-site

Job Type

Full Time

Job Description

Executive - Customer Relations

Roles and Responsibilities

  • Reporting & Presentation Support:

  • Prepare

    Daily reports, MIS (Monthly Management System), MMR (Monthly Management Report), and QBR (Quarterly Business Review)

    .
  • Assist clients in collating and preparing presentations.
  • Ensure timely submission of

    MMR

    before the 7th of each month for the previous month.
  • Ensure

    Daily/Weekly reports

    are submitted to the client on time.

  • Client & Visitor Management:

  • Give

    property tours & listings

    .
  • Take care of visitors to the office premises by receiving and guiding them properly.
  • Send

    calendar invites

    to respective stakeholders for MMR, QBR, etc.
  • Take

    MOM (Minutes of Meeting)

    during meetings.

  • Vendor & Contract Management:

  • Discuss and assist the Facility Manager on a monthly basis regarding the

    vendor performance matrix

    .
  • Keep and revise existing contracts with different vendors.
  • Liaise with vendors on

    contract renewal

    .
  • Compare, evaluate, and recommend vendors.

Skills

  • Excellent

    communication skills

    both orally and in writing.
  • Excellent

    interpersonal skills

    .
  • Very good

    presentation skills

    .
  • Ability to

    prioritize and plan effectively

    .
  • Awareness of different media agendas.
  • Should be very

    creative

    .

Qualifications

  • Proven experience in customer relations, administrative support, or a similar role.

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