Executive - Customer Experience

You are invited to join our team as an Executive - Customer Experience (Acquisition) in Ernakulam, Kerala. As a detail-oriented professional with a strong background in customer experience management, you will play a key role in overseeing customer acquisition processes and ensuring a seamless experience for our valued customers. Your expertise in tools like MS Access, VLOOKUP, conditional formatting, and pivot tables will be essential in managing and analyzing customer data effectively. Your responsibilities will include collaborating with cross-functional teams to enhance customer satisfaction, maintaining customer records in MS Access, generating reports to identify trends, and acting as the primary point of contact for customers during the acquisition process. Your analytical skills, problem-solving abilities, and excellent communication will be crucial in this role. To qualify for this position, you should hold a Bachelor's degree in any discipline and have a minimum of 1 year of experience in customer experience, acquisition, or a related field. Proficiency in MS Access and advanced MS Excel functions is required. Male candidates residing in Ernakulam or nearby areas are preferred for this role. In return, we offer a competitive salary package ranging from 20,000 to 25,000 per month, along with health insurance and Provident Fund benefits. You will have the opportunity to work in a dynamic and growth-oriented environment, with access to career development and learning opportunities. If you are interested in this full-time position, please submit your updated resume for consideration. Shortlisted candidates will be contacted for the next steps in the selection process. Join us and be part of a team that values your skills and contributions in delivering exceptional customer experiences.,