Executive - Collections

The key objective of the job is to drive the collection process of receivables across multiple sources in order to reduce the total outstanding amount and associated average number of days. The focus is on maintaining client partnerships intact while efficiently managing debt situations. Major deliverables include keeping track of the portfolio for specific buckets within the assigned area, controlling delinquency on a bucket-wise and DPD wise basis, and addressing non-starters. Providing excellent customer service related to collection issues, processing customer refunds, managing account adjustments, writing off small balances, conducting customer reconciliations, and processing credit memos when necessary are also key responsibilities. Ensuring that customer files are updated with communication details, tracing defaulters and assets in coordination with the agency's tracing team, and suggesting remedial actions are part of the role. Identifying defaulting accounts, investigating reasons for default, and maintaining positive customer relationships are crucial tasks. Collaborating with sales and senior management to expedite the collection process, supporting the collection manager in repossessing assets, and seeking legal and police support when required are essential duties. Upholding compliance with all Audit/regulatory bodies, as well as company policies and procedures, is a key aspect of the job. The ideal candidate for this role should have a graduate degree with a strong understanding of debt collection processes and customer relationship management.,