Job
Description
Tasks and Responsibilities Describe the tasks and responsibilities in more detail. Use bullet points. Sales Targets: Work towards achieving or exceeding assigned sales targets, contributing to the overall revenue goals of the organsiation. Quotation and Proposal Creation: Prepare accurate and compelling sales quotations and proposals, outlining terms, pricing, and delivery schedules in collaboration with the internal teams. Order Tracking: Monitor and track the status of customer orders, keeping clients informed of any changes, delays, or issues that may impact delivery schedules. Issue Resolution: Resolve customer concerns, quality complaints, and discrepancies promptly, collaborating with internal teams for effective solutions. Account Development: Identify opportunities for account growth and upselling, working collaboratively with clients to introduce new products or services that align with their business objectives. Client Relationship Management: Cultivate and maintain strong relationships with existing clients in the territory/region, understanding their needs and ensuring customer satisfaction. Serve as the primary point of contact for customers, addressing inquiries, providing product information, and helping in a professional manner. Market Intelligence: Stay informed about industry trends, competitor activities, and market dynamics, providing insights to internal teams for strategic planning. Customer Feedback: Gather and analyze customer feedback, conveying valuable insights to internal teams for continuous improvement of products, services, and overall customer experience. Sales Forecasting: Collaborate with sales and production teams to develop accurate sales forecasts for existing accounts, aiding in inventory planning and resource allocation. Product Knowledge: Stay well-informed about the company's product offerings, specifications, and updates to effectively communicate with customers. Compliance: Ensure adherence to industry regulations, company policies, and quality standards. Timely Reporting: Provide regular and ad-hoc reports on customer service metrics.
