Executive Assistant

As a Returns Manager, your role involves overseeing the entire returns process, from receiving returned products to processing refunds, exchanges, or repairs. You will be responsible for maintaining accurate inventory records, ensuring returned items are properly identified, assessed, and either restocked or disposed of according to company policy. Addressing customer inquiries and concerns related to returns is a key aspect of your job, requiring clear and helpful communication skills. Key Responsibilities: - Oversee the entire returns process, including processing refunds, exchanges, or repairs - Maintain accurate inventory records and ensure proper identification and assessment of returned items - Address customer inquiries and concerns related to returns - Ensure all returns processes adhere to company policies and relevant regulations - Identify areas for improvement in the returns process and implement strategies to streamline operations - Track and analyze return data to identify trends and make data-driven decisions - Communicate effectively with internal teams and external vendors regarding returns - Manage the return of defective or damaged items to vendors - Produce regular reports and statistics on return status and dead stock Qualifications Required: - Excellent communication, problem-solving, and interpersonal skills for customer interactions - Strong understanding of inventory control principles and procedures - Attention to detail for managing returns and maintaining accurate records - Problem-solving skills to identify and resolve issues related to returns - Ability to analyze data and make data-driven decisions - Familiarity with relevant software systems like warehouse management and CRM systems - Previous experience in returns management, warehouse operations, or customer service is desirable - A bachelor's degree or equivalent experience is often preferred Note: Advanced Excel skills are a must for this role.,