Executive - Admin

Job Description

As a Patient Relations Executive, you will be responsible for ensuring that patients receive a high level of service and support throughout their healthcare experience. You will address patient inquiries, concerns, and complaints, and work towards improving patient satisfaction by facilitating communication between patients and healthcare providers. Responsibilities Serve as the main point of contact for patients regarding inquiries, concerns, and complaints. Communicate effectively with patients to understand their needs and provide appropriate solutions. Collaborate with medical staff and administration to address patient issues promptly. Maintain accurate records of patient interactions and feedback. Develop and implement patient satisfaction improvement initiatives. Follow up with patients to ensure their concerns have been resolved. Educate patients about healthcare procedures, policies, and services. Qualifications Bachelors degree in Healthcare Management, Customer Service, or a related field. Previous experience in a customer service or patient relations role, preferably in a healthcare setting. Strong communication and interpersonal skills. Ability to handle sensitive and confidential information. Excellent problem-solving and conflict resolution skills. Empathy and a patient-centric approach. Skills Customer Relationship Management (CRM) software Microsoft Office Suite Effective communication Empathy and patient care Problem-solving Conflict resolution Time management