Ex- Travel operations

Leading Travel company requires Ex/ Sr Executive( Travel operations)- Remote

One of our client a leading Travels is a travel management company specializing in both outbound and inbound travel services. Our expertise lies in organizing trips to destinations in Asia, the Middle East, Africa, and Central and Eastern Europe. including india . We offer a comprehensive range of services, including hotel reservations, sightseeing excursions, safaris, cruises, attractions & MICE Our team is committed to Outstanding travel services delivery since the last 8 years ,. We believe in creating journeys that not only showcase the beauty of the world but also promote cultural understanding and sustainable tourism. Our Vision is to be the most valuable travel company that inspires and empowers travelers to explore the world with confidence, providing exceptional experiences

We are looking out for Ex/ Sr Executive ( Travel operations) remote ( work form home) .

PFB THE JD AND DETAILS

1) Client - Leading Travel company

2) Role- Executive/ Sr Executive- Travel operations

3) Location- Remote

4) Experience- over 2 years in Travel sales/ customer service/MICE sales / Business development in Travel industry handling domestics and international tours and travel

5) Compensation- Competitive

6) Sud be open to Travel ad and when required

THE JD IS AS FOLLOWS-

Job Description:

Responsibilities

-Handle customer inquiries via phone, email, and chat.
-Resolve customer complaints and escalate issues when necessary.-Assist customers with booking, cancellations, and amendments.-Provide detailed information about travel packages, destinations, and services.-Maintain up-to-date knowledge of industry trends and company offerings.-Collaborate with other departments to ensure smooth service delivery.-Record and update customer interactions and transactions in the CRM system.-Ensure high levels of customer satisfaction through timely and effective solutions.

Qualifications

-Bachelors degree in Tourism, Hospitality Management, or a related field preferred
-Proven experience in customer service or a similar role.-Strong communication skills, both written and verbal.-Ability to remain calm and professional under pressure.-Excellent problem-solving skills and attention to detail.-Female candidates preferred for this role.

Skills

-Customer Relationship Management (CRM) software
-Microsoft Office Suite-Booking and reservation systems-Multilingual abilities (preferred)-Conflict resolution-Time management-Active listening

If the position interests you kindly share your c at

career@megmaservices.co.on

or contact

Pranav- 7011354635

Kindly share the following details

-current ctc n notice period

- Relevant experience in  Customer service/  travel operations in  travel  industry

- Current location