Events Manager

Role Overview: As an Event Manager at Marriott International, your main responsibility is to prepare all event documentation and coordinate with Sales, property departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events. You will primarily handle events of average complexity and ensure seamless turnover from sales to service back to sales. Additionally, you will recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Key Responsibilities: - Manage event logistics and operations to ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. - Greet customers during the event phase and hand-off to the Event Operations team for execution of details. - Adhere to all standards, policies, and procedures to maintain consistency. - Ensure billing accuracy and conduct bill reviews with clients prior to processing the final bill. - Manage group room blocks and meeting space for average to large-sized assigned groups. - Identify operational challenges associated with groups and work with property staff and customers to solve challenges or develop alternative solutions. - Act as a liaison between field salesperson and customer throughout the event process. - Participate in customer site inspections and assist with the sales process as necessary. - Solicit feedback from property departments to identify areas for improvement and enhance the Event Planners experience. - Deliver excellent customer service throughout the customer experience and encourage the same from other employees. - Empower employees to provide excellent customer service and set a positive example for guest relations. - Coordinate and communicate event details to customers and property operations both verbally and in writing. - Respond to and handle guest problems and complaints, using personal judgment and expertise to enhance customer experience. - Conduct formal pre- and post-event meetings to review/communicate group needs and feedback for assigned groups. - Assist in the sales process and revenue forecasting for customer groups and up-sell products and services throughout the event process. - Review comment cards and guest satisfaction results with employees, observing service behaviors and providing feedback for improvement. - Take initiative to improve service performance according to your evaluation of the issue and resolution. - Work with property staff and customers to address operational challenges associated with groups. Qualifications Required: - High school diploma or GED; experienced (1-2 years of experience) in event management or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in event management or related professional area required.,