Europe Mice Travel Operations Manager

About EdTerra EdVenture

Role Overview

Manager – International Operations

end-to-end ground operations

US, Europe, UK, Japan, and other key destinations

Key Responsibilities

• Plan, organize, and manage end-to-end international travel operations for student groups, including flights, accommodations, local transport, meals, activities, and on-ground logistics.
• Build, manage, and negotiate with Destination Management Companies (DMCs), local partners, guides, and vendors across key destinations.
• Design detailed itineraries ensuring a balance of educational outcomes, safety, and engagement for student groups.
• Manage visa documentation processes and travel insurance coordination.
• Monitor and ensure on-ground quality control during trips through direct supervision or through local partners.
• Resolve operational issues swiftly while maintaining student safety and satisfaction.
• Prepare costings and budgeting for trips ensuring profitability while maintaining service quality.
• Work closely with the sales and academic content teams to align trip operations with program learning goals.
• Train and mentor team members in handling international operations and travel emergencies.
• Maintain clear documentation, vendor agreements, and SOPs for all destinations.
• Stay updated on international travel regulations, visa requirements, and destination-specific considerations relevant to student groups.
  

Requirements

• 10+ years of experience in international travel operations, preferably in student travel, group travel, or educational travel sectors.
• Strong knowledge of US, UK, Europe, Japan, and Schengen travel logistics, vendors, and operational nuances.
• Excellent itinerary planning and cost management skills.
• Hands-on experience with vendor negotiations and on-ground travel management.
• Ability to travel internationally for on-ground operations as required.
• Strong problem-solving, crisis management, and communication skills.
• Comfortable working in a dynamic environment and managing multiple trips simultaneously.
• Passionate about educational travel and student safety.