Job
Description
About EdTerra EdVenture EdTerra EdVenture is India's leading student educational travel company, specializing in curating experiential learning journeys for students to destinations across India and the world. Our mission is to transform travel into educational experiences that are safe, enriching, and well-organized. Role Overview We are currently looking for a Manager of International Operations to oversee the end-to-end ground operations for our student travel programs in the US, Europe, UK, Japan, and other key destinations. This role demands expertise in designing, planning, and executing seamless travel experiences while prioritizing safety, quality, and educational value. Key Responsibilities - Plan, organize, and manage all aspects of international travel operations for student groups, including flights, accommodations, local transport, meals, activities, and on-ground logistics. - Establish and maintain relationships with Destination Management Companies (DMCs), local partners, guides, and vendors in key destinations. - Develop detailed itineraries that strike a balance between educational outcomes, safety, and engagement for student groups. - Handle visa documentation processes and coordinate travel insurance requirements. - Supervise on-ground quality control during trips, either directly or through local partners. - Address operational issues promptly while upholding student safety and satisfaction. - Prepare trip costings and budgets to ensure profitability without compromising service quality. - Collaborate closely with the sales and academic content teams to align trip operations with program learning objectives. - Train and mentor team members in managing international operations and responding to travel emergencies. - Maintain comprehensive documentation, vendor agreements, and Standard Operating Procedures (SOPs) for all destinations. - Keep updated on international travel regulations, visa requirements, and destination-specific considerations relevant to student groups. Requirements - Minimum of 10 years of experience in international travel operations, preferably in student travel, group travel, or educational travel sectors. - Profound knowledge of US, UK, Europe, Japan, and Schengen travel logistics, vendors, and operational intricacies. - Strong skills in itinerary planning and cost management. - Practical experience in vendor negotiations and on-ground travel management. - Willingness to travel internationally for on-ground operations as necessary. - Excellent problem-solving abilities, crisis management skills, and effective communication. - Ability to thrive in a dynamic environment and handle multiple trips concurrently. - Genuine passion for educational travel and commitment to student safety. Skills: training and mentoring, crisis management, communication, budgeting, cost management, groups, international travel operations, vendor negotiations, on-ground travel management, DMC, problem-solving, international operations, project management, ground logistics management, itinerary planning,
