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Euler Motors - Customer Service Manager

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

service support drive technology logistics marketing planning automation scalability metrics coaching strategies development compliance communication report leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Lead and manage day-to-day operations for customer support teams Drive performance improvement initiatives to meet and exceed SLAs, KPIs, Collaborate with cross-functional teams including product, technology, logistics, and marketing to streamline workflows and boost team productivity Lead or participate in project planning, execution, and implementation of operational improvements related to e-commerce support, automation, and scalability Monitor team metrics and implement coaching strategies to support team development Ensure compliance with internal processes and quality standards Identify process gaps and lead initiatives to improve service delivery, reduce cost, and enhance customer satisfaction Manage timelines, resources, and communication for operational projects with multiple stakeholders Drive a culture of accountability, continuous improvement, and operational excellence Report performance insights and project outcomes to senior leadership and stakeholders (ref:iimjobs.com) Show more Show less

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Euler Motors logo
Euler Motors

Automotive / Electric Vehicles

New Delhi

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