EUC L2

Eagle Information Systems

4 - 9 years

3 - 6 Lacs

ballabhgarh

Posted:1 month ago| Platform:

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Skills Required

itil mac outlook configuration service desk vip support imac service request l3 sla end user computing remote support ticketing tools sccm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Onsite Support services to resolve desk side related issues.
Install desktop/laptop OS as per requirement, add/remove accessories, devices, peripherals and configure PCs.
Maintain record of new machines installed movement of machines within site, changes in configuration of machines and informing asset coordinator about the changes.
Installation of the standard Desktop Application packages like Office 365 along with the relevant updates that may accompany the application as part of the contract.
Provide support for desktop Standard Products (Laptops, Desktops, Printers, and Scanners etc.)
Apply emergency software fixes in support of problem resolution with the help of the OEM.
Ensure proper local area connectivity to all desktops / laptops in coordination with local IT Team.
Troubleshooting & resolving user problems remotely for first level & Engineer dispatch at second level
Patch management
Update the ticketing tool with the activities performed at site.
Anti-virus management
Provide necessary assistance in liaising with third-party vendors with regards to the coordination on maintenance support
Routine checking of anti-virus log files for checking of any virus detected and cleaned on the desktop.
Fixing any Paper Jam related issues and First level of servicing of the printers to ensure smooth functioning of operations.
Identify incidents related to Application, or Operating System thru ITSM Tool.
Installation and configuration of the customer specific software packages
In the event the situation needs escalation to the vendor, Engineer will coordinate with the Vendor till the resolution of the problem.
Restart Print Queues in case of a Hung State
Coordinate with Hardware support teams/vendors and resolve any hardware failures in the printers.
E-Mail Management L1 Support for O365
Conducting awareness Training Session of Users on New Technologies and Devices (Quarterly)
Mailbox Creation/Group Creation
Adhering to the E Mail Policy as defined SOP by the Client Monitoring Mail Queue and Mail Traffic.
Escalation to UK team for Deletion/ Modification/ Movement
Escalation to UK team in case of issue in SOP based activities
Email Password Change assistance, if requested by user
First Level Email Client troubleshooting

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