Estate Manager (Sec 90 Gurgaon)

Role & responsibilities

• Responsible for overall administration and ensuring adherence to all laid down policies, rules and regulations by Enviro / Vendor staff deployed at township.
• Adept in trouble shooting and maintenance management strategies.
• Managing all maintenance, repairs & renovations at building & estate grounds.
• To coordinate and ensure that all central operations such as Security, Housekeeping, Horticulture, Maintenance Services are maintained by respective vendors as per SLAs.
• Overseeing the smooth running of the estate, Plan & execute a management plan of the property
• Interact with tenants, guests, and residents in a professional and courteous manner.
  Address tenant concerns, complaints, and requests promptly and effectively. Conduct regular tenant meetings and ensure a high level of tenant satisfaction. Staff Management:
• Supervising all ground and house staff & providing training
• Will control all commercial activities.
• All risk assessment recommendations are implemented and enforced for compliances.
• Resolving emergency maintenance matters with urgency.
• Coordinate and assist in obtaining New/ renewal of licenses, AMCs, Insurance Policies and other Govt. approvals as per schedule. Overseeing all vendor quotations and invoices.
• Interact with the vendors and service providers and support in resolving any payment/ terms/ facility management related issues faced by them.
• Supervise the execution of day-to-day activities in the maintenance of all utilities and infrastructure, including Building Maintenance.

Client /Customer Handling & management

Preferred candidate profile

• Relevant Estate Management experience
• Residential Site Experience Required
• Proven ability to manage large properties
• Excellent interpersonal & communication skills.
• Strong customer service orientation
• Leadership Skills/Team Management