Job
Description
Roles & Responsibilities of an Estate Manager in RWA 1. Estate Operations Management Supervise day-to-day operations of all estate services including: Housekeeping Security Landscaping & horticulture Waste management Clubhouse, pool, and gym facilities Ensure all services run efficiently and without disruption. 2. Maintenance & Technical Oversight Monitor and maintain: Common area infrastructure (lifts, water tanks, pumps) Electrical systems, generators, and lighting HVAC systems and plumbing Oversee preventive and corrective maintenance. Keep records of all Annual Maintenance Contracts (AMCs) and service history. 3. Vendor & Staff Management Supervise estate staff including technicians, guards, and cleaners. Coordinate with vendors for timely delivery of goods and services. Conduct performance evaluations and issue necessary warnings or feedback. Maintain attendance, duty rosters, and staff behavior discipline. 4. Resident Interaction & Complaint Handling Act as the first point of contact for all resident complaints related to estate services. Maintain complaint registers or use digital apps to track service requests. Ensure complaints are resolved within defined timelines. 5. Safety & Security Ensure 24x7 security coverage across the society. Regularly inspect security posts, guards performance, and access control systems. Ensure compliance with fire safety norms and emergency preparedness. Maintain security logs, visitor entry records, and CCTV backups. 6. Infrastructure & Asset Management Maintain records of all movable and immovable assets of the RWA. Schedule inspections and report wear and tear to RWA. Suggest upgrades or replacements of critical infrastructure when needed. 7. Budgeting & Expense Control Work with RWA Treasurer to prepare annual maintenance budgets. Verify bills, service invoices, and procurement expenses. Monitor cost efficiency and prevent resource wastage. 8. Compliance & Documentation Ensure estate is compliant with statutory and local municipal norms. Maintain: AMCs Audit logs Vendor contracts Insurance policies Government approvals 9. Support to RWA & Governance Provide timely updates and reports to the RWA President/Secretary. Prepare monthly performance summaries of estate operations. Coordinate during RWA meetings, inspections, and audits. Execute RWA decisions on policy, penalty, or service changes. 10. Crisis & Emergency Management Respond promptly to emergencies like: Water leakage Electrical failures Lift stuck incidents Security breaches Coordinate with municipal authorities, fire brigade, or police when needed. Role & responsibilities Preferred candidate profile Preferred Candidate Profile Estate Manager Location Preference Must be based in Faridabad or in immediate vicinity for quick response and availability. Gender Male candidate preferred due to the physical and operational demands of the role, especially for managing round-the-clock estate responsibilities. Experience Minimum 5 years of hands-on experience in Estate Management in residential townships, societies, or gated communities. Preference to candidates who have worked with RWA bodies or reputed facility management agencies . Key Competencies & Skills Estate & Facility Operations Proficient in managing security, housekeeping, horticulture, and common area maintenance. Technical knowledge of electrical systems, water supply, STPs, lifts, DG sets, etc. Administrative Skills Capable of preparing maintenance schedules, checklists, and daily reports. Must be able to handle complaint tracking systems and maintain physical and digital records. Team & Vendor Management Proven ability to lead a team of guards, housekeeping staff, and technicians. Experience in vendor negotiation, contract management, and AMC coordination. Financial Understanding Familiarity with estate budgeting, expense control, and verifying service bills. Basic understanding of society accounts, procurement protocols, and value-based negotiations. Communication & Behaviour Must have excellent interpersonal and communication skills . Ability to professionally deal with residents, handle conflicts, and resolve complaints diplomatically. Compliance & Safety Knowledge of RWA bylaws, statutory compliance, and government regulations related to estate management. Experience in fire safety procedures, emergency management, and audit preparations. Digital Literacy Basic proficiency in Microsoft Office (Word, Excel), email handling, and facility apps. Educational Qualification Graduate preferred; Diploma in Facility Management or Technical Field (Electrical/Mechanical/Civil) is an added advantage. Availability Should be able to work extended hours, including weekends or holidays as per society’s operational needs.
