ESG Client Enablement Specialist

As an ESG Client Enablement Specialist at Credibl, you will play a crucial role in leading customer onboarding, engagement, and success on the Credibl ESG platform. Your primary responsibility will be to ensure that enterprise customers can effectively implement ESG workflows, navigate sustainability reporting frameworks, and derive value from the platform. This high-impact, client-facing position is perfect for someone passionate about sustainability and dedicated to building strong, value-driven customer relationships. Key Responsibilities: - Guide clients through onboarding process, including setting up ESG data collection pipelines, supplier assessments, and materiality assessments. - Serve as the main point of contact for clients post-sales, providing support, resolving issues, and ensuring smooth usage of Credibl's platform. - Assist clients in aligning their ESG requirements with relevant frameworks such as CSRD, ESRS, GRI, and CDP. - Conduct training sessions, webinars, and workshops to help clients utilize Credibl's reporting dashboards and tools effectively. - Monitor client usage metrics, identify pain points, suggest improvements, and collaborate with internal teams to address feedback and issues. - Support renewal discussions and strive for high client satisfaction. - Occasionally assist in data validation and quality checks for clients if needed. Required Skills & Qualifications: - 3-5 years of experience in a client-facing role, particularly in ESG, sustainability, compliance, or data reporting. - Familiarity with ESG frameworks such as CSRD, ESRS, GRI, CDP, and SASB. - Strong grasp of data workflows, dashboards, and analytics. - Excellent communication skills with the ability to translate technical and sustainability terminology into clear guidance for clients. - Problem-solving mindset and capability to handle multiple clients and issues simultaneously. - Proficiency in stakeholder management, relationship building, and adaptability to a fast-growing environment. Bonus / Nice to Have: - Experience with AI or software platforms for ESG or sustainability. - Knowledge of supply chain traceability or financed emissions. - Previous exposure to consulting or advisory aspects of ESG. - Familiarity with assurance and audits in sustainability reporting. At Credibl, you will have the opportunity to work in a dynamic and growing ESG/sustainability tech company. You will gain exposure to global ESG reporting frameworks, be part of a collaborative team culture, and have room for growth into leadership, customer success, or account management roles.,