Posted:2 months ago| Platform: Foundit logo

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On-site

Job Type

Full Time

Job Description

Description

The Escalation Process role is responsible for managing customer escalations and ensuring timely resolution of issues to enhance customer satisfaction and retention.

Responsibilities

  • Handle escalated customer queries and complaints in a timely and professional manner.
  • Coordinate with internal teams to resolve issues effectively and ensure customer satisfaction.
  • Analyze escalation trends and provide feedback for process improvement.
  • Maintain accurate records of escalated cases and resolutions in the CRM system.
  • Develop and implement best practices for escalation processes.

Skills and Qualifications

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Strong verbal and written communication skills.
  • Proficiency in customer relationship management (CRM) software.
  • Analytical mindset with problem-solving skills.
  • Ability to work under pressure and manage multiple tasks effectively.

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