Description The Escalation Process role is responsible for managing customer escalations and ensuring timely resolution of issues to enhance customer satisfaction and retention. Responsibilities Handle escalated customer queries and complaints in a timely and professional manner. Coordinate with internal teams to resolve issues effectively and ensure customer satisfaction. Analyze escalation trends and provide feedback for process improvement. Maintain accurate records of escalated cases and resolutions in the CRM system. Develop and implement best practices for escalation processes. Skills and Qualifications Bachelor's degree in Business Administration, Communications, or a related field. Strong verbal and written communication skills. Proficiency in customer relationship management (CRM) software. Analytical mindset with problem-solving skills. Ability to work under pressure and manage multiple tasks effectively.
*???????? Hiring Relationship Manager! ????????* *Job Details :* - Profile : *RM* - *SME (DSA)* - Channel - *DSA* - Experience : Min1- 2 yrs in *Mortgage, LAP, Prime LAP, Working Capital, SME* with *DSA* - Loan Ticket Size : *?1 Cr to ?7Cr* - Age : *Max 32 yrs* - Education : Graduation and above - Salary : *Max ?9- 9.5 LPA* (Depends on Last Drawn) - Location : *Delhi-Barakhamba* - Walk-in Interview : *(04-July-2025)* *Share your resume at [HIDDEN TEXT] or call/WhatsApp on 9993634350.* Regards HR Siddhi IMS Consultancy **
Description We are looking for a dedicated and enthusiastic Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues to ensure a positive customer experience. This role is suitable for individuals with 1-5 years of experience in customer service. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints effectively while ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers as needed. Collaborate with other departments to ensure seamless service delivery. Identify and escalate issues to higher management when necessary. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Strong problem-solving skills and the ability to think critically under pressure. Proficiency in using customer service software and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong interpersonal skills and a customer-centric attitude. Basic knowledge of customer service principles and practices.