Description The Escalation Process role is responsible for managing customer escalations and ensuring timely resolution of issues to enhance customer satisfaction and retention. Responsibilities Handle escalated customer queries and complaints in a timely and professional manner. Coordinate with internal teams to resolve issues effectively and ensure customer satisfaction. Analyze escalation trends and provide feedback for process improvement. Maintain accurate records of escalated cases and resolutions in the CRM system. Develop and implement best practices for escalation processes. Skills and Qualifications Bachelor's degree in Business Administration, Communications, or a related field. Strong verbal and written communication skills. Proficiency in customer relationship management (CRM) software. Analytical mindset with problem-solving skills. Ability to work under pressure and manage multiple tasks effectively.
*???????? Hiring Relationship Manager! ????????* *Job Details :* - Profile : *RM* - *SME (DSA)* - Channel - *DSA* - Experience : Min1- 2 yrs in *Mortgage, LAP, Prime LAP, Working Capital, SME* with *DSA* - Loan Ticket Size : *?1 Cr to ?7Cr* - Age : *Max 32 yrs* - Education : Graduation and above - Salary : *Max ?9- 9.5 LPA* (Depends on Last Drawn) - Location : *Delhi-Barakhamba* - Walk-in Interview : *(04-July-2025)* *Share your resume at [HIDDEN TEXT] or call/WhatsApp on 9993634350.* Regards HR Siddhi IMS Consultancy **
Description We are looking for a dedicated and enthusiastic Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues to ensure a positive customer experience. This role is suitable for individuals with 1-5 years of experience in customer service. Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints effectively while ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers as needed. Collaborate with other departments to ensure seamless service delivery. Identify and escalate issues to higher management when necessary. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Strong problem-solving skills and the ability to think critically under pressure. Proficiency in using customer service software and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong interpersonal skills and a customer-centric attitude. Basic knowledge of customer service principles and practices.
Description We are seeking a motivated and dynamic Relationship Officer to join our team in India. The ideal candidate will be responsible for building and nurturing client relationships, ensuring high levels of client satisfaction, and identifying opportunities for business growth. **Hiring: Relationship Manager SME (Tier 1)** **Location:** Delhi, Mumbai(Thane/Goregaon ), bangalore and pune **CTC:** Up to **12 LPA** **Product:** LAP (prime) **Ticket Size:** 50 Lakhs 10 Crores+ **Age Limit:** Up to 33 years (extendable to 36 for exceptional profiles) --- ### ** Key Requirements** Must be from **DSA vertical only** *Branch banking profiles will not be considered* Strong*knowledge of: * **LAP (Loan Agai*st Property)** * **Balance Sheet Analysis** Candidates with **HL + LAP mix (40%60%)** can be considered ? *However, the role is completely LAP-focused* Must be **sales-driven, enthusiastic**, and target-oriented Should have **proper documentation** from all previous employers **Minimum CIBIL Score:** 650+ Interested candidates can share their resume at ** 6232001228**. You can also **refer suitable candidates** for this opportunity! Thanks, **Muskan** Responsibilities Build and maintain strong relationships with clients to understand their needs and provide appropriate solutions. Conduct regular follow-ups with clients to ensure satisfaction and address any issues promptly. Collaborate with internal teams to ensure seamless service delivery to clients. Prepare and present reports on client interactions and feedback to management. Identify opportunities for business growth and develop strategies to capitalize on them. Stay updated on industry trends and competitor activities. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. 1-6 years of experience in customer service, sales, or relationship management. Strong communication and interpersonal skills. Ability to understand client needs and provide tailored solutions. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Knowledge of the financial services industry is a plus.