ERP Support Executive

Title: Customer Success Executive (ERP Support Executive)

Location: Ludhiana, Hyderabad

Department: Customer Success / Support

About EDU – Powered by Techmutant Software Solutions LLP

EDU is a leading provider of AI-powered ERP solutions, transforming how educational institutions operate and grow. Our intelligent platform streamlines administrative processes, personalises learning journeys and optimises campus management. Backed by data-driven insights, EDU's solutions make education more efficient, impactful, and accessible. Join us in shaping the future of education through smart, scalable technology.

Role Overview

As a Customer Success Executive, you will be the face of our company for our clients post implementation. Your primary responsibility is to ensure customer satisfaction, product adoption, and long-term retention. You’ll work closely with internal teams and client stakeholders to resolve issues, provide training, and drive the overall success of our ERP software.

Key Responsibilities

• Serve as the main point of contact for assigned clients after onboarding.

• Provide product training and support to school staff and administrators.

• Troubleshoot basic product issues and coordinate with technical teams for escalations.

• Monitor client usage and ensure optimal adoption of the ERP modules.

• Proactively follow up on client concerns and feature requests.

• Assist in configuring modules like School Setup, Fee Management, Attendance, etc.

• Maintain detailed documentation of client interactions and updates.

• Build strong client relationships to promote renewals and referrals.

Skills & Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills and a customer-first attitude.

• Ability to explain technical concepts to non-technical users.

• Logical problem-solving and time-management abilities.

• Proficiency in Microsoft Excel (data entry, basic formulas, formatting, etc.).

• Fast learner with the ability to quickly grasp new tools, processes, and ERP features.

• Bachelor’s degree in any field; tech or education background preferred.

Additional Requirements

• Ability to travel to client locations for face-to-face interaction, if required (post-training phase).

What We Offer

• Hands-on learning and growth opportunities in a fast-growing EdTech environment.

• Collaborative and supportive work culture.

• Exposure to real client operations and problem-solving.

Compensation & Employment Terms

• CTC: Fixed + Travel Allowances

• Probation Period: 6 months

• Bond Period: 2 years of service commitment, to begin after completion of the probation period

• Increments: Annual performance-based increment applicable after completing 1 full year with the company (6 months of Probation + 6 months into the bond)

To contact us, please use the following details:

Email: [email protected]

Phone: 78888 56639

Job Types: Full-time, Permanent

Pay: ₹14,621.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person