Erp Support Executive

Location:

Salary:

Openings

Experience

Company Name- Pretture (www.pretture.com)

About Pretture-

Job Overview:

We are seeking a dynamic and highly motivated fresher for the role of ERP Support Executive. As an ERP Support Executive at Pretture, you will serve as the primary technical and functional liaison between our SaaS ERP platform and clients. Youll ensure seamless usage across inventory, purchase, sales, and production modules by delivering expert remote support, complemented by occasional on-site assistance. The ideal candidate will demonstrate strong communication skills and a foundational understanding of ERP systems.

Key Responsibilities:

• Conduct remote and in-person support for end-users.
• Respond promptly to support tickets via phone, email, or screen-sharing.
• Troubleshoot issues related to inventory, orders, sales, purchase and production modules.
• Develop and maintain user guides, SOPs, and FAQs to enhance user autonomy.
• Work with product, implementation, and technical teams to understand and resolve issues effectively.
• Support ERP implementation activities and provide on-site assistance during go-live events to ensure smooth feature rollout and user adoption.

Required Qualifications & Experience:

• Education:

  B.Com, BBA, BCA, or relevant degree (Commerce preferred)

• Experience:

  0-2 year in ERP support or relevant internships (Freshers welcome)

• Knowledge & Skills:

• Basic accounting and business process knowledge (finance, inventory, sales).
• Strong verbal/written communication in English and local languages.
• Quick learner and eagerness to learn ERP modules and tools.
• Proficiency in Excel, MS Office.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and in a team- oriented environment, self-starter.
• Familiarity with remote support tools (e.g., AnyDesk, TeamViewer).
• Ability to work remotely and travel when needed.

Key Attributes:

• Excellent communication skills, both verbal and written.
• Strong training and presentation abilities.
• Detail-oriented with an analytical mindset.
• Customer-focused approach with a high level of professionalism.
• Ability to handle multiple tasks and manage priorities.

In order to contact us, kindly drop your details at info@pretture.com

Regards

Team Pretture