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Enterprise Helpdesk Technician (Sr. Associate/Lead)

Enterprise Helpdesk Technician (Sr. Associate/Lead)

Stratacent

2 - 7 years

10 - 14 Lacs

Pune

Posted:6 hours ago| Platform:

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Skills Required

IT services Ticketing Helpdesk Information security Healthcare Life sciences Windows IT operations Technical support Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience: Minimum 2+ Years

Location: Pune

Shift: 24*7
Job Summary: The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems.

Primary Roles and Responsibilities:

Provide first-level technical support to end-users via phone, email, and in-person.
Diagnose and resolve hardware, software, and network issues.
Manage user accounts, permissions, and access rights.
Install, configure, and maintain computer systems and applications.
Document and track support requests and resolutions using a ticketing system.
Collaborate with other IT team members to resolve complex issues.
Assist in the development and implementation of IT policies and procedures.
Conduct training sessions for end-users on various software and hardware topics.
Stay updated with the latest technology trends and advancements.

Qualifications:

Bachelors degree in information technology, Computer Science, or a related field
Proven prior experience in a helpdesk or technical support role
Strong knowledge of Windows and Mac operating systems
Familiarity with network protocols, hardware, and software troubleshooting
Strong knowledge and experience working with Service Now
Familiarly with NICE ACD software
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Company Profile

Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provide services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations.

URL - http://stratacent.com

Employee Benefits:
Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program
Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors. ",

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Stratacent

IT Services and IT Consulting

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Enterprise Helpdesk Technician (Sr. Associate/Lead)