ERP Customer Support Executive ( Female Candidate)

Job Summary:

We are seeking a female ERP Customer Support Executive to provide exceptional support to our ERP software users. The role involves assisting clients with ERP-related queries, troubleshooting issues, guiding them through system functionalities, and coordinating with technical teams for escalations. This is a customer-facing role requiring excellent communication, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

• Act as the first point of contact for customers seeking support regarding ERP solutions.
• Provide functional assistance to clients on ERP modules (Finance, Inventory, HRMS, etc.).
• Understand client issues and resolve functional/operational queries via calls, emails, or remote sessions.
• Coordinate with technical teams for issue escalation and follow-ups until resolution.
• Assist in user onboarding, training, and documentation of ERP processes.
• Maintain accurate records of client interactions, issues, and resolutions in CRM systems.
• Contribute to improving FAQs, knowledge bases, and support materials.
• Maintain a professional and empathetic approach while handling customer concerns.

Required Skills & Competencies:

• Female candidates only (as per role requirements).
• Bachelor’s degree in Commerce, Computer Applications, or related fields (preferred).
• 1–3 years of experience in ERP support / software support / customer service.
• Basic understanding of ERP modules (Accounting, HR, Inventory, etc.).
• Strong communication skills (English and regional languages preferred).
• Ability to multitask, manage priorities, and meet response timelines.
• Customer-oriented with good problem-solving and interpersonal skills.
• Familiarity with ticketing tools/CRM systems will be an added advantage.

Key Attributes:

• Empathetic and patient listener.
• Team player with a proactive approach.
• Quick learner with an aptitude for technology..

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Work Location: In person

Expected Start Date: 11/08/2025