CRM Implementation Executive

Job Title: CRM Implementation Executive Location: Gurgaon, India Division: CRM Implementation Experience Required: Total: Minimum 3 years CRM-Specific: Minimum 1 year Key Responsibilities: Communicate effectively with customers in both English and Hindi. Respond to inbound queries and provide outbound support for CRM-related concerns. Understand and document customer requirements for CRM enhancements and updates. Make outbound calls to inform customers about CRM updates and collect feedback. Collaborate with the development team by preparing detailed process flow documents. Provide consistent support and ensure smooth CRM implementation. Required Qualifications: Minimum: Graduate in any discipline Desired Skills & Attributes: Hands-on experience with any CRM system (implementation or support). Strong problem-solving abilities and willingness to learn new skills. Proactive, self-motivated, and a go-getter attitude. Strong team player with the ability to collaborate in a dynamic environment. Comfortable working in both voice and non-voice processes. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Gurgaon Sector 17, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Can you join immediately ? What is your current CTC (LPA)? Experience: CRM software: 1 year (Required) Work Location: In person