Enterprise TSE - SaaS Professional

Infoblox

1 - 6 years

8 - 11 Lacs

greater noida thiruvananthapuram

Posted:-1 days ago| Platform:

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Skills Required

customer service tse bgp networking vrrp research sales microservices territory sales linux paas dhcp communication skills tcp channel sales ip networking protocols dns operating systems ospf marketing saas written communication iaas aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide remote technical support for our SaaS customers and partners
Take ownership of customer issues and see problems through to resolution
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
Provide prompt and accurate feedback to customers
Write knowledge-based tech notes and articles
Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs
Use your intuition and innovation to provide solutions and workarounds for customers
Install and configure Infoblox products and third-party software for support lab testing purposes
Collaborate with Engineering to fix product bugs and make product enhancements
Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities

Be Prepared What You Bring

Minimum one year of experience in a technical assistance center role for global customers
Solid knowledge of TCP/IP and networking protocols
Excellent verbal and written communication skills
Excellent customer service skills
Basic understanding of DNS and DHCP
Basic knowledge of protocols such as VRRP, OSPF, and BGP
Basic understanding of AWS, SaaS, PaaS, IaaS, and microservices
Basic understanding of one or more operating systems such as Microsoft and Linux is desirable
Ability to multitask in a high-pressure, fast-paced, fast-growth environment
Willingness to relocate to Trivandrum
Willingness to work night shift

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