Enterprise Support Specialist

Role Overview: As an Enterprise Support Specialist at Talent Systems, LLC, your primary responsibility is to provide high-quality, thorough, and efficient support to our enterprise clients. You will be tasked with resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams. Additionally, you will collect client feedback, facilitate training sessions, and ensure consistent client satisfaction throughout the entire client lifecycle. Key Responsibilities: - Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner - Troubleshoot technical issues, report, and escalate bugs to the relevant teams - Follow up with clients to confirm issue resolution and satisfaction - Recommend best practices and guide clients through product features and workflows - Work closely with teammates to ensure consistent support experiences - Share product feedback or recurring issues with leads or operations team - Build and maintain strong working relationships with enterprise clients - Understand client goals and proactively identify ways to support their success - Collaborate with Client Success and Business Development teams to ensure unified support Qualifications Required: - Experience supporting VIP clients in a fast-paced support environment - Strong written and verbal communication skills - Tech-savvy and comfortable learning new software quickly - Patient, empathetic, and able to stay calm under pressure - Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA) - Ability to work independently, manage competing priorities, and multitask effectively - Experience working in a casting office or agency preferred - BA/BS degree preferred (Note: The additional details of the company were not included in the provided job description.),