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Customer Support Executive SKIPS University

0.0 years

0 Lacs

ahmedabad, gujarat, india

On-site

Key Responsibilities Handle inbound and outbound customer contacts (phone, email, chat, social media) and respond to inquiries in a timely and accurate manner. Troubleshoot and resolve customer issues; escalate more complex problems to other teams when necessary. Provide customers with information about products/services, guide them on usage or policy, and ensure their understanding. Record and log customer interactions, maintain accurate customer histories in CRM or help-desk tools. Gather customer feedback and insights, and share with relevant internal teams (product, operations, sales) to improve processes and offering. Meet or exceed key support metrics such as first-contact resolution, ...

Posted 6 days ago

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