EnglishYaari Counsellor

About EnglishYaari

EnglishYaari is a fast-growing ed-tech platform helping working professionals and learners build fluency and confidence in English communication. With personalized tutoring, interactive sessions, and a strong focus on real-life conversations, we are shaping the future of language learning.

About the Role

Counsellor

people-first role

Roles & Responsibilities

• Engage with leads (via calls, chats, and emails) and guide them through the learning journey.
• Understand learners’ goals, challenges, and recommend the right plans/courses.
• Convert trial users into paid learners while maintaining a consultative, trust-based approach.
• Guide learners through onboarding and explain platform usage clearly.
• Stay in touch with learners to ensure engagement, motivation, and retention.
• Handle learner queries, concerns, and feedback with empathy and professionalism.
• Collaborate with Tutors, Product, and Marketing teams to improve learner experience.
• Meet weekly/monthly conversion and retention targets.
• Maintain accurate records of interactions and provide reports on performance.

Requirements

• Bachelor’s degree (any discipline).
• 0–3 years of experience in Counselling, Sales, Customer Support, or EdTech.
• Strong communication skills in English (spoken & written).
• Ability to build trust, empathize with learners, and handle objections effectively.
• Goal-oriented with the ability to achieve targets under deadlines.
• Comfortable using CRM tools, Excel/Google Sheets, and digital communication platforms.
• Passion for education and learner success.

What We Offer

• Competitive salary + performance-based incentives.
• Growth opportunities in a fast-scaling ed-tech startup.
• Learning & development support (including free EnglishYaari sessions).
• A collaborative and learner-focused work culture.