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English technical writer

English technical writer

CGI

5 - 10 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

technical writing software development yammer troubleshooting articles sharepoint designer content editing sharepoint administration sharepoint content development active directory infopath sharepoint server content writing exchange server

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience: 5 to 10 Years
Category: Software Development/Engineering Job Location: Bangalore & Chennai Technical Knowledge Base Writer to create clear, user-friendly L0/L1 technical articles for non-technical internal audiences. This role involves gathering information from subject matter experts and/or proactively identifying topics based on Yammer comments and key topics of interest. Resource will follow a standard article format, and collaborate with the Knowledge Governance team for review and approval.

Your future duties and responsibilities:

Research and write technical articles addressing common user issues (e.g., printer troubleshooting) for the internal knowledge base.
Collaborate with SMEs to gather accurate, relevant content for new articles. Review and amend existing articles based on user feedback or new requirements. Monitor channels such as Yammer to identify recurring questions and proactively create content to address them. Ensure all content meets established governance and quality standards.

Required qualifications to be successful in this role:

Must to have skills:
Technical Knowledge Base Writer, printer troubleshooting, Yammer. Nice to have skills: Ensure all content meets established governance and quality standards.

Skills:

Technical Writing

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English technical writer