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National Oilwell Varco
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Engineering Technical Support

Engineering Technical Support

National Oilwell Varco

6 - 11 years

14 - 18 Lacs

Kochi

Posted:Just now| Platform:

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Skills Required

PLM Abaqus Simulation AutoCAD Powershell Ansys Customer service JIRA Technical support Solid works

Work Mode

Work from Office

Job Type

Full Time

Job Description

Corporate Engineering Technology (CET) is a department that is service oriented for internal engineering teams. These services include installation, implementation, migration, custom development, and support to improve the many engineering software applications, systems, and processes that enhance engineering design and analysis capabilities. The engineering software applications that CET supports includes a product lifecycle management (PLM) software, as well as the major CAD/PDM and CAE software applications. Our US and offshore teams allow us to provide timely support to engineering teams during working hours in all time zones.

Responsibilities:

Provide user support and customer service for engineering applications utilizing JIRA Service Desk issue tracking software
Diagnose and troubleshoot hardware/software issues and determine a resolution
Collaborate closely with fellow Support Level 1 staff
Track and route technical support issues to appropriate individuals as required
Document interactions and resolutions with users
Stay current with the latest engineering software applications, upgrades and configurations.
Respond quickly to user s support issues and application alerts or notifications from engineering applications (primarily the PLM and PDM systems)
Maintain and document collaboratively with fellow Support Level 1 staff Knowledge Base articles intended for users

Requirements:

We are looking for a solution-oriented and service-minded person with skills in both information systems and engineering that will be able to install and maintain the engineering applications supported by CET.

Strong skills in problem-solving, process improvement, and software installation.
A background in IT client support, software development or engineering is a plus
Experience with PowerShell, C, C# and/or Java languages is an advantage
Flexible, motivated and excited about working in a fast-paced, high-volume team environment
Exhibit excellent written and oral English communication skills
Demonstrate organizational skills
Knowledge in the following engineering applications is beneficial:
- Siemens Teamcenter and NX CAD/CAM/CAE
- Autodesks AutoCAD, Inventor, Vault
- Dassault Systemes SolidWorks, PDM Professional,
- PTCs Creo, PDMLink
- ANSYS, Abaqus, and/or other Simulation applications

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National Oilwell Varco

Oil & Energy

Houston

approximately 28,000 Employees

21 Jobs

Key People

Clay C. Williams

Chairman, President and CEO
Mark A. Johnson

Executive Vice President and Chief Financial Officer
Lynn A. B. Tillman

Senior Vice President, General Counsel and Secretary

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Engineering Technical Support