Network Engineer II

As part of Oracle Cerner, The Network Engineer plays a key role in ensuring the stability, reliability, and performance of enterprise and cloud network infrastructure. This role acts as a critical bridge between the Network Operations Center (NOC) and the Network Engineering team, focusing on complex incident management, root cause analysis, and network service restoration. The engineer will lead operational readiness, implement network changes, and drive continuous improvements to enhance service availability across data center and cloud environments (OCI and AWS).

Career Level - IC2

Network Operations Incident Management
Serve as the escalation point for complex network incidents, driving rapid troubleshooting and resolution to restore services.
Lead major incident bridges and coordinate with, infrastructure and application teams for timely recovery and root cause identification.
Perform detailed post-incident analysis, document findings, and implement preventive actions.
Maintain network up time as the highest operational priority through proactive monitoring and corrective measures.
Participate in on-call rotations, providing support during weekends or global coverage periods as needed.
Collaborate with the Global Operations Center to continuously refine detection, escalation, and resolution processes.
Network Design, Implementation Lifecycle Management
Support design, build, and configuration of network infrastructure across on-premises and cloud environments.
Plan and execute network migrations, upgrades, and maintenance activities in alignment with change management processes.
Configure and maintain routing, switching, firewall, and load balancing devices as per organizational standards.
Maintain up-to-date documentation including network topology diagrams, MOPs, and runbooks.
Operational Excellence Reliability
Monitor network performance, capacity, and health metrics to ensure optimal operation and minimal downtime.
Collaborate with vendors (Cisco, Palo Alto, F5, Netscaler) for software updates, bug resolution, and performance improvements.
Support and enforce configuration standards, operational policies, and security controls.
Contribute to problem management, trend analysis, and continuous improvement initiatives for network reliability.
Collaboration Knowledge Sharing
Work as NetOps NOC member to improve incident triage and escalation efficiency.
Work with cross-functional teams (Cloud, Security, and Platform Engineering) to support seamless network operations.
Mentor junior engineers and NOC members, enhancing troubleshooting and operational skills.
Participate in service transition reviews and ensure new deployments meet operational readiness standards.