Job Description

Provide user support and customer service for engineering applications utilizing JIRA Service Desk issue tracking software Diagnose and troubleshoot hardware/software issues and determine a resolution Collaborate closely with fellow Support Level 1 staff Track and route technical support issues to appropriate individuals as required Document interactions and resolutions with users Stay current with the latest engineering software applications, upgrades and configurations. Respond quickly to user s support issues and application alerts or notifications from engineering applications (primarily the PLM and PDM systems) Maintain and document collaboratively with fellow Support Level 1 staff Knowledge Base articles intended for users Requirements: We are looking for a solution-oriented and service-minded person with skills in both information systems and engineering that will be able to install and maintain the engineering applications supported by CET. Strong skills in problem-solving, process improvement, and software installation. A background in IT client support, software development or engineering is a plus Experience with PowerShell, C, C# and/or Java languages is an advantage Flexible, motivated and excited about working in a fast-paced, high-volume team environment Exhibit excellent written and oral English communication skills Demonstrate organizational skills Knowledge in the following engineering applications is beneficial: Siemens Teamcenter and NX CAD/CAM/CAE Autodesks AutoCAD, Inventor, Vault Dassault Systemes SolidWorks, PDM Professional, PTCs Creo, PDMLink ANSYS, Abaqus, and/or other Simulation applications