Engineer - Voice Support

Omega Healthcare

2 - 4 years

1 - 4 Lacs

navi mumbai

Posted:None| Platform:

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Skills Required

informatics it enabled services troubleshooting bpo operations crm pharmaceutical clinical data management sql technical support voice process clinical research organic synthesis voice support life sciences clinical trials medicinal chemistry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Engineer - Voice Support to join our team at Omega Healthcare Management Services Pvt. Ltd., located in Navi Mumbai I. The ideal candidate will have 2-4 years of experience.

Roles and Responsibility

Provide technical support and resolve customer complaints via phone, email, or chat.
Troubleshoot and diagnose issues with software applications and hardware systems.
Collaborate with cross-functional teams to identify and implement process improvements.
Develop and maintain documentation of technical procedures and solutions.
Analyze customer feedback and suggest changes to improve overall customer satisfaction.
Stay updated with new technologies and industry trends to enhance existing processes.

Job Requirements

Strong understanding of CRM/IT Enabled Services/BPO operations and principles.
Excellent communication and problem-solving skills are essential.
Ability to work effectively in a fast-paced environment and meet deadlines.
Strong analytical and troubleshooting skills are required.
Experience with Vasta Bio-Informatics Private Limited is preferred.
Familiarity with industry-standard tools and software is desirable.

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