Engineer - Voice Support

2 - 4 years

1 - 4 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Engineer - Voice Support to join our team at Omega Healthcare Management Services Pvt. Ltd., located in Navi Mumbai I. The ideal candidate will have 2-4 years of experience.
Roles and Responsibility
  • Provide technical support and resolve customer complaints via phone, email, or chat.
  • Troubleshoot and diagnose issues with software applications and hardware systems.
  • Collaborate with cross-functional teams to identify and implement solutions.
  • Develop and maintain documentation of technical procedures and knowledge base articles.
  • Analyze customer feedback and suggest improvements to processes and procedures.
  • Participate in training and development programs to enhance skills and knowledge.
  • Job Requirements
  • Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies.
  • Excellent communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong analytical and troubleshooting skills are required.
  • Experience with Vasta Bio-Informatics Private Limited is preferred.
  • Familiarity with industry-standard tools and software applications is desirable.
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