Engineer - Technical Support Center

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob Family Descriptor - Service AssuranceResponsible for operation and maintenance of network equipment (fault, configuration, alarm, performance, security).Ensures efficient technical customer service delivery as per SLAs.Manages Technical Support Center and escalation desk/tickets for NOC and SOC issues.Reviews and resolves L3/L4 incidents to maintain network efficiency and availability.Provides technical support for installations, maintenance, upgrades, and repairs across IP, Transport, Voice, Mobility, and ATM services.Monitors network traffic and performance to minimize transmission interruptions.Oversees vendor performance, especially during critical incidents and SLA breaches..Resolves network and SOC issues effectively and in a timely manner.Drives initiatives for network facility enhancements and operational efficiencies.Establishes tools and procedures for network performance monitoring.Ensures platform and service availability through least-cost routing and SLA compliance.Broad Outline of the RoleApplies domain knowledge in Service Assurance to work productively under broad instruction.Participates in key projects as a contributing team member.Proactively identifies risks/issues and seeks guidance to ensure quality outcomes.Operational role with direct impact on Service Assurance results.Works under supervision while identifying and suggesting improvements.Actively develops complex skills and abstract knowledge to gain proficiency.Adapts effectively to unfamiliar challenges within the specialization.Education: Engineering Graduate (CCNA/CCNP certification preferred).Experience: 1-4 years.