Job Description
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.

Responsible for operation and maintenance of network equipment (fault, configuration, alarm, performance, security).

Ensures efficient technical customer service delivery as per SLAs.

Manages Technical Support Center and escalation desk/tickets for NOC and SOC issues.

Reviews and resolves L3/L4 incidents to maintain network efficiency and availability.

Provides technical support for installations, maintenance, upgrades, and repairs across IP, Transport, Voice, Mobility, and ATM services.

Monitors network traffic and performance to minimize transmission interruptions.

Oversees vendor performance, especially during critical incidents and SLA breaches..

Resolves network and SOC issues effectively and in a timely manner.

Drives initiatives for network facility enhancements and operational efficiencies.

Establishes tools and procedures for network performance monitoring.

Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

More Jobs at Tata Communications Limited

Manager - Cybersecurity Operations

chennai, tamil nadu, india

Experience: Not specified

Salary: Not disclosed

Sr Technical Associate - Cloud & Security Customer Service Operations

pune, maharashtra, india

Experience: Not specified

Salary: Not disclosed

Lead - Captive Operations

hyderabad, telangana, india

5.0 - 7.0 yrs

Salary: Not disclosed

Secretary - Office Support & Secretary

pune, maharashtra, india

Experience: Not specified

Salary: Not disclosed

Assistant Manager - Cloud & Security Customer Service Operations

pune, maharashtra, india

35.0 - 37.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Tata Communications Limited

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Engineer - Technical Support Center