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Engineer - Technical Support Center Tata Communications Limited

0.0 years

0 Lacs

pune, maharashtra, india

On-site

Job Description The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Responsible for operation and maintenance of network equipment (fault, configuration, alarm, perfo...

Posted 3 months ago

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