Posted:2 days ago|
Platform:
Work from Office
Full Time
Technical Support Engineer
1Customer Front Line for Trouble Reporting
2Trouble Ticket Assignment to different technical teams3Escalation Management4MPLS Basic Troubleshooting and Fault isolation
B> Major Responsibilities.
1>To be the First Point of contact for Tata Communications customers from technical Perspective & identification of the technical problem
2> Maintaining Optimum productivity as per set Standards.
3>Maintaining optimum Quality as per set Standards.
4>Handling all TSC Emails and ensuring that the targets are adhered.
5>Handling escalation and customer queries
1>Graduation in Electronics and Telecom/Computer Engg
2>Ability to use e-mail, internet, Word and other softwares
3 >Exposure to ISP Operations preferred
5>Any other certification is preferred
6>MPLS/IP Routing and protocol
E> Experience Necessary requirement
1-3 years of experience in below areas
1> Experience in customer Front Line for Trouble Reporting
2> Experience in MPLS Basic Troubleshooting and Fault isolation
3>Experience in Handling Escalations and working in Shifts.
Tata Communications
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