Job
Description
GlobalLogic is seeking a dynamic Javascript/Web Developer interested in transitioning to the role of Product Support Engineer. As a Senior Engineer (Javascript - Product Support) with at least 2 years of experience, you will leverage your web development skills to provide support, address issues, and enhance products. Collaboration with various teams such as development, business, and customer support is pivotal to ensure a seamless user experience and tackle technical challenges effectively. The ideal candidate should have a minimum of 3 years of experience in Software Support and Technical Support for Technical Products. Strong written and verbal communication skills are essential, along with a Bachelor's degree in computer science or a related field. The role demands 24x7 availability and the ability to offer technical support via telephone and email while maintaining detailed support case records. Proactively validating and reporting customer-reported product bugs, troubleshooting and resolving customer issues, and educating users on tool usage are key responsibilities. Additionally, testing new products, identifying trends, and maintaining accurate product documentation are crucial tasks to be performed professionally and within specified timelines. Proficiency in HTML, JavaScript, Perl, Web 2.0, web services, and familiarity with Internet/Digital Marketing concepts are required. Experience with data insertion and reporting APIs (SOAP, REST), Mobile and Video programming solutions, and Tag Management tools is advantageous. Candidates should possess the ability to diagnose and troubleshoot complex analytic implementation issues and have a practical understanding of JQuery, Angular JS, and other JS frameworks. Knowledge of API (SOAP/REST), statistical analysis for business problem-solving, and working in multi-platform technology companies is preferred. Exposure to Google, Tealium, Salesforce, and Pega technologies, as well as advanced Excel and PowerPoint skills, would be beneficial. Some background in digital marketing, CRO, digital analytics, decisioning, personalization, recommendations, or UX disciplines is a plus. At GlobalLogic, we prioritize a culture of caring, where inclusivity, support, and personal growth are paramount. Continuous learning and development opportunities are offered to enhance skills and advance careers. Employees engage in meaningful work, contributing to impactful projects that drive innovation and change. The company values work-life balance and flexibility, providing various career areas, roles, and work arrangements to suit individual needs. GlobalLogic prides itself on being a high-trust organization, emphasizing integrity, trust, and ethical practices. GlobalLogic, a Hitachi Group Company, is a respected digital engineering partner to leading global companies, spearheading digital transformation since 2000. Collaborating with clients worldwide, GlobalLogic creates intelligent products, platforms, and services that redefine industries and drive business growth.,
