Engineer Product Support Hitachi Careers

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Software Support Engineer at GlobalLogic, you will be responsible for providing technical support to customers through telephone and email. Your role will involve logging all interactions in respective support cases, validating customer-submitted bug reports, troubleshooting and resolving customer issues, and educating customers on product usage. You will also assist in testing new products, manage projects professionally within timelines, identify trends and communicate potential issues promptly, and maintain accurate product documentation. Additionally, you will treat each customer case as an opportunity to delight customers and assist in special projects as assigned. Key Responsibili...

Posted 5 days ago

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Technical Support Consultant III Adobe

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Technical Support Consultant for Adobe Solution, you will play a crucial role in providing technical support to Adobe Digital Experience Customers. Your primary responsibility will be to address customers" technical concerns promptly and effectively. This will involve handling technical problems, ensuring timely resolution to inquiries, and meticulously documenting all customer cases in accordance with established guidelines. - Act as the first point of contact for customers" technical issues - Handle technical problems and provide timely responses and resolutions - Document all customer cases within established guidelines - Represent customers" needs with internal product teams - Provi...

Posted 2 months ago

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Engineer Product Support Hitachi Careers

2.0 - 6.0 years

0 Lacs

haryana

On-site

GlobalLogic is seeking a dynamic Javascript/Web Developer interested in transitioning to the role of Product Support Engineer. As a Senior Engineer (Javascript - Product Support) with at least 2 years of experience, you will leverage your web development skills to provide support, address issues, and enhance products. Collaboration with various teams such as development, business, and customer support is pivotal to ensure a seamless user experience and tackle technical challenges effectively. The ideal candidate should have a minimum of 3 years of experience in Software Support and Technical Support for Technical Products. Strong written and verbal communication skills are essential, along w...

Posted 3 months ago

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