Engineer Product Support Hitachi Careers

2.0 - 6.0 years

0 Lacs

haryana

On-site

GlobalLogic is seeking a dynamic Javascript/Web Developer interested in transitioning to the role of Product Support Engineer. As a Senior Engineer (Javascript - Product Support) with at least 2 years of experience, you will leverage your web development skills to provide support, address issues, and enhance products. Collaboration with various teams such as development, business, and customer support is pivotal to ensure a seamless user experience and tackle technical challenges effectively. The ideal candidate should have a minimum of 3 years of experience in Software Support and Technical Support for Technical Products. Strong written and verbal communication skills are essential, along with a Bachelor's degree in computer science or a related field. The role demands 24x7 availability and the ability to offer technical support via telephone and email while maintaining detailed support case records. Proactively validating and reporting customer-reported product bugs, troubleshooting and resolving customer issues, and educating users on tool usage are key responsibilities. Additionally, testing new products, identifying trends, and maintaining accurate product documentation are crucial tasks to be performed professionally and within specified timelines. Proficiency in HTML, JavaScript, Perl, Web 2.0, web services, and familiarity with Internet/Digital Marketing concepts are required. Experience with data insertion and reporting APIs (SOAP, REST), Mobile and Video programming solutions, and Tag Management tools is advantageous. Candidates should possess the ability to diagnose and troubleshoot complex analytic implementation issues and have a practical understanding of JQuery, Angular JS, and other JS frameworks. Knowledge of API (SOAP/REST), statistical analysis for business problem-solving, and working in multi-platform technology companies is preferred. Exposure to Google, Tealium, Salesforce, and Pega technologies, as well as advanced Excel and PowerPoint skills, would be beneficial. Some background in digital marketing, CRO, digital analytics, decisioning, personalization, recommendations, or UX disciplines is a plus. At GlobalLogic, we prioritize a culture of caring, where inclusivity, support, and personal growth are paramount. Continuous learning and development opportunities are offered to enhance skills and advance careers. Employees engage in meaningful work, contributing to impactful projects that drive innovation and change. The company values work-life balance and flexibility, providing various career areas, roles, and work arrangements to suit individual needs. GlobalLogic prides itself on being a high-trust organization, emphasizing integrity, trust, and ethical practices. GlobalLogic, a Hitachi Group Company, is a respected digital engineering partner to leading global companies, spearheading digital transformation since 2000. Collaborating with clients worldwide, GlobalLogic creates intelligent products, platforms, and services that redefine industries and drive business growth.,

Posted 22 hours ago

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Manager, Experience Researcher Mastercard

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a Manager, Experience Researcher at Mastercard, you will play a crucial role in shaping and executing customer research strategies to drive the creation of innovative products using customer-centric design approaches. You will be part of a dynamic team focused on delivering excellent customer experiences through a variety of UX disciplines. Your responsibilities will include defining, shaping, and testing strategies to create great experiences for customers and consumers. To excel in this role, you must be observant, curious, and passionate about building the best possible experience for customers. You will be responsible for unearthing actionable insights that drive strategic product and design decisions. Your role will involve understanding evolving behavioral shifts, exploring new verticals, and innovating with new business models and technologies. The ideal candidate for this position is someone who enjoys collaborating with other experts to find elegant solutions to challenging problems. You should have a strong sense of ownership and a can-do attitude. You will lead research projects with confidence and work effectively in a collaborative environment across multiple geographies. Your role will involve participating in all phases of the research, strategy, and design process, from framing the problem to defining the vision and future state experience. You will develop key insights along the product lifecycle and plan and direct experience research using various methods such as usability lab studies, field studies, remote testing, and more. Your ability to analyze and synthesize findings without bias will be essential in articulating insights and implications. In addition, you will collaborate with design and business stakeholders, contribute to product design and development, and educate peers and stakeholders on behalf of the voice of the customer. Your role will also involve contributing to thought leadership, managing timelines, and supporting efforts to broaden the understanding and community connected to Experience Research. To succeed in this role, you should have practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle. You must possess excellent communication skills, have a passion for CX/Experience research, and be able to navigate complex projects with multiple stakeholders. An advanced degree or equivalent work experience in a related field is preferred. If you are a self-motivated researcher with a passion for creating exceptional customer experiences and driving innovation, we invite you to join our team at Mastercard and be part of shaping the future of customer-centric design and product development.,

Posted 1 month ago

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