Job
Description
In this role at Adobe, you will be providing technical support to Digital Marketing customers via telephone and email, ensuring accurate and timely assistance. As a Technical Support Product Consultant, you will handle complex support issues with varying priorities, aiming to delight customers while representing Adobe in a professional manner. Your responsibilities will include: - Providing technical support via telephone and email, while logging all interactions accurately. - Validating and reporting customer-submitted product bug reports with precision. - Educating customers on the use of Digital Marketing products. - Assisting in testing new and enhanced products. - Handling projects efficiently within stated timelines. - Taking ownership of cases and contributing to the success of global teams. - Identifying trends and potential issues, and communicating promptly with affected parties. - Supporting sustainable and scalable software solutions for Adobe's largest customers. - Maintaining accurate and complete product documentation. - Treating each case as an opportunity to delight customers, despite external factors. - Being ready to work night shifts and providing weekend or holiday coverage in rotation with the team. - Assisting in special projects and other duties as assigned. Qualifications required for this role include: - Deep knowledge and understanding of HTML, JavaScript, CSS, Perl, Web 2.0, and web services. - Familiarity with Internet/Digital Marketing concepts, Mobile, DTM, Tag Management. - Experience with SQL, database management, data insertion, reporting APIs, SOAP, REST, and PHP. - Knowledge of Mobile and Video programming solutions, Tag Management tools. - Desirable experience using Adobe Solutions like Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools. - Ability to diagnose and fix complex analytic implementation issues. - Understanding of JQuery, Angular JS, Any JS Framework, API. - Proficiency in identifying, researching, and quantifying business problems using statistical analyses on large data sets. - Evidence of leading multi-platform Adobe solutions and certification in Adobe Experience Cloud tools. Please note that Adobe is committed to making Adobe.com accessible to all users. If you require accommodation due to a disability or special need during the application process, you can contact accommodations@adobe.com or call (408) 536-3015. In this role at Adobe, you will be providing technical support to Digital Marketing customers via telephone and email, ensuring accurate and timely assistance. As a Technical Support Product Consultant, you will handle complex support issues with varying priorities, aiming to delight customers while representing Adobe in a professional manner. Your responsibilities will include: - Providing technical support via telephone and email, while logging all interactions accurately. - Validating and reporting customer-submitted product bug reports with precision. - Educating customers on the use of Digital Marketing products. - Assisting in testing new and enhanced products. - Handling projects efficiently within stated timelines. - Taking ownership of cases and contributing to the success of global teams. - Identifying trends and potential issues, and communicating promptly with affected parties. - Supporting sustainable and scalable software solutions for Adobe's largest customers. - Maintaining accurate and complete product documentation. - Treating each case as an opportunity to delight customers, despite external factors. - Being ready to work night shifts and providing weekend or holiday coverage in rotation with the team. - Assisting in special projects and other duties as assigned. Qualifications required for this role include: - Deep knowledge and understanding of HTML, JavaScript, CSS, Perl, Web 2.0, and web services. - Familiarity with Internet/Digital Marketing concepts, Mobile, DTM, Tag Management. - Experience with SQL, database management, data insertion, reporting APIs, SOAP, REST, and PHP. - Knowledge of Mobile and Video programming solutions, Tag Management tools. - Desirable experience using Adobe Solutions like Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools. - Ability to diagnose and fix complex analytic implementation issues. - Understanding of JQuery, Angular JS, Any JS Framework, API. - Proficiency in identifying, researching, and quantifying business problems using statistical analyses on large data sets. - Evidence of leading multi-platform Adobe solutions and certification in Adobe Experience Cloud tools. Please note that Adobe is committed to making Adobe.com accessible to all users. If you require accommodation due to a disability or special need during the application process, you can contact accommodations@adobe.com or call (408) 536-3015.
