Engineer - IT Product Support

Oliver Wyman

2 - 5 years

4 - 7 Lacs

Mumbai Pune

Posted:1 month ago| Platform:

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Skills Required

Operational excellence Production support Business planning Budgeting PPM Cost Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company: Marsh

Description:

Why it is important to fill this role, and what would happen if the role isn t filled?
- This role is to provide production support RTB for PPM application on Unqork no code platform, which is being rolled out to all countries globally. This requirement is to add more people to PPM support, in line with the business plan to onboard more users in year 2025.
If the role is not filled we risk misses on the program for all aspects of the planning and execution mentioned above?
- Yes
Why it s important to fill this role now; whether opening the position next quarter was considered and why that was ruled out?
- In PPM, ~7500 users are planned to onboard in year 2025. We need additional people to support this application across regions and time zones.
If relevant, what defined program of activity (e.g., Operational Excellence, Data Center Exits, etc.) this role is intended to support?
- Operational excellence
If relevant, whether this role is part of a deliberate insourcing effort to convert contractors to regular employees?
- Not insourcing role, it s new addition to PPM support RTB
How the role is funded - whether through the existing budget (i.e., operating expense) or through a formal, approved restructuring program?
- PPM RTB
Why the position is being opened in the listed location(s), and what other locations - particularly lower-cost locations - were considered and why these were ruled out?
- These are in low-cost locations - Mumbai/Pune, India
The justification must be clear, answer all the questions below and if they are not in a low-cost location (IE India/Mexico) you must include a valid reason as to why?
- Not applicable
Why the role was opened at the listed grade level, and whether a lower grade level was considered and the rationale for why a lower-level role was ruled out?
- This is the grade required for this role

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