Engagement Manager

Job Description

The Engagement Manager (EM) is responsible for the success of a client program. This includes shaping the delivery model, overseeing technology and process investments, and serving as the main escalation point for all program-related concerns. The EM will also lead operational review meetings with client stakeholders to ensure alignment with strategic goals. Key Responsibilities Evaluate and optimize delivery models, technology stack, and process investments Act as the highest escalation point for unresolved program-level issues Conduct regular operational reviews with client leadership Ensure the program aligns with client strategic objectives and outcomes Develop and manage program plans with clear timelines, milestones, and resource allocations Monitor program performance and address deviations Collaborate with cross-functional teams for effective program integration Provide consistent updates and reports to senior management and stakeholders Facilitate workshops and training sessions to improve team performance Manage program budgets and ensure efficient resource utilization Identify and mitigate program risks Build and maintain strong client relationships Drive continuous improvement initiatives for better delivery and outcomes Desired Skills and Experience Proven experience in engagement or program management in a global delivery environment Strong leadership, strategic thinking, and decision-making abilities Excellent verbal and written communication skills Effective stakeholder management capabilities Ability to perform under high-pressure, fast-paced conditions Experience in Fixed Income Markets is a strong advantage Strong analytical skills to evaluate program performance Proficiency with project management tools such as MS Project and JIRA Expertise in risk management and mitigation Understanding of financial principles and budgeting Ability to lead collaborative and cross-functional teams Flexibility to adapt to evolving client needs and market trends