Tech Manager, Professional Services, Actimize Incontact

11.0 - 17.0 years

2 - 11 Lacs

pune, maharashtra, india

On-site

Responsible for custom developments delivery across regions, for Actimize deployed customers. Responsible for Key delivery KPIs: Customer satisfaction, Maintaining Margins Project profitability. Handles customer escalation and provides corrective actions plan Maintain contact and communication with all team members, Program managers, TAM and regional leads and other participants to ensure on time under budget completion of post deployment Custom development Service request to client expectations. Accountable for managing the overall delivery of Customer critical programs including demand rationalization, aiding in Program governance, Project reporting and Stakeholder management, utilization ...

Posted 1 week ago

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Engagement Manager Hashroot Technologies Private Limited

8.0 - 12.0 years

15 - 24 Lacs

Gurgaon, Haryana, India

On-site

The Engagement Manager (EM) is responsible for the success of a client program. This includes shaping the delivery model, overseeing technology and process investments, and serving as the main escalation point for all program-related concerns. The EM will also lead operational review meetings with client stakeholders to ensure alignment with strategic goals. Key Responsibilities Evaluate and optimize delivery models, technology stack, and process investments Act as the highest escalation point for unresolved program-level issues Conduct regular operational reviews with client leadership Ensure the program aligns with client strategic objectives and outcomes Develop and manage program plans w...

Posted 3 months ago

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