Engagement Manager

As an Engagement Manager at our company, you will be responsible for overseeing and managing the entire engagement process. Your role will involve ensuring the fulfillment of all engagement commitments within specified timelines, delivering high-quality results, and adhering to established processes. Your primary focus will be to maintain a high level of customer satisfaction throughout the engagement. You will be expected to plan and execute activities based on customer expectations and future plans. Regular communication with customers to align on expectations and understand their needs will be crucial. Additionally, you will need to allocate resources efficiently, manage day-to-day operations, and implement processes relevant to the engagement. As a team leader, you will lead and motivate the assigned team members, ensuring their productivity and retention. You will serve as the main point of contact and represent the team to the customer, maintaining effective communication throughout the engagement. In terms of role fulfillment, you should possess a strong domain knowledge of the customer's business and functional expertise in the proposed solutions. Your ability to lead discussions on business and functional requirements, as well as investigate any customer-reported findings, will be essential for success in this role. Managing the commercial aspects of the engagement will also be part of your responsibilities. You will need to ensure that the engagement meets budgeted costs and profitability targets while collaborating with the account manager to protect the commercial interests of the company and foster growth in customer relationships. To qualify for this position, you must hold an MBA/MMS/PGDBA degree with a consistent academic record. A minimum of 9 to 12 years of relevant experience is required for this role. The job location is primarily in Mumbai or Pune, with potential assignments at client sites worldwide, which may involve travel. If you are a proactive and experienced professional with excellent communication skills and a passion for delivering exceptional results in customer engagements, we encourage you to apply for this challenging and rewarding role.,