Engagement Manager

Nature of work:

Business:

• Identify continuous growth opportunities for new business as per account expansion target.
• Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
• Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
• Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.
• Build proposals for the new opportunities and involve CRM / Business Head, as needed.
• Create, review and periodic update of all opportunities at Salesforce.com.   
• Follow the OEA process and guidelines.
• Build relationship with Key Decision Makers as well as Users.

• Qualification and

  Experience

  • MBA and/ or engineering from a premier institute.
  • 6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.

• Skill Set Required

  • Knowledge of system integration issues
  • Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices
  • Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
  • Ability to gather and analyze data and draw logical conclusions.
  • Thorough understanding of Project Management methodologies and tools.
  • Good analytical capabilities and excellent time management skills.
  • Excellent oral and written communication skills including presentation skills.
  • Must be comfortable working with and cross-functional teams.
  • Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target
  • Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
  • Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.

• Reports to

  Delivery Manager(*)  and CRM