Empor Marcom - Senior Manager - RSVP Response Management - Call Center

Job Description

About Empor Marcom. We are a full-service B2B marketing agency delivering solutions for world-class customer experiences with an eye toward the future. We believe in data-driven, strategic solutions that bridge the marketing and sales gap to drive business growth. With an extensive team of in-house specialists who provide a unique insight into the challenges facing your business, we are passionate about executing campaigns that deliver real ROI for your organization. We believe in building connections. Between our B2B clients and their customers. Between Marketing and Sales. Between potential and results. We do it with the curiosity, creativity, and data-driven innovation that only humans can provide. Whether one-to-one or one-to-the-world, we drive powerful, behavior-changing engagement with audiences to create lasting impact and success. Role: Senior Manager RSVP Response Management. Roles & Responsibilities Oversee day-to-day agency operations, ensuring smooth execution of marketing campaigns and client projects. Be in charge of running and managing the call center daily. Set targets for entire delegate acquisition team to meet up with. Understand all organizations products, services, procedures and guidelines and communicate same to all team members. Prepare forecasts and budgets for the response operations. Lead and mentor operational teams to achieve business objectives. Monitor all calls to ensure that due procedures and quality standards are strictly adhered to. Facilitate and organize training session for all agents and participate in recruitment of new call center agents. Conduct regular review of Delegate Acquistion team's performance and organize training sessions for under performers. Submit regular reports to management and seek new ideas and strategies to improve performance at the center. Keep up with trends and happenings in the industry and ensuring adherence to industry standards. Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times. Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Collaboration with inter department fostering teamwork among departments like sales, marketing, database, digital marketing and client services to ensure smooth execution of campaigns and strategic Minimum 8-9 years of experience of running and managing teams. Proven experience in B2B operations, preferably within a marketing agency. Strong analytical and problem-solving skills. Excellent leadership and communication abilities. Knowledge of project management tools and CRM platforms. Website: www.empor.in. (ref:iimjobs.com) Show more Show less