Elite HME Professional

Matrimony com

8 - 12 years

8 - 12 Lacs

new delhi mathura

Posted:18 hours ago| Platform:

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Skills Required

manager client servicing interpersonal skills disciplinary action sales relationship building state head management service quality monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leading a team of 10 20 Relationship Managers
Handling the escalations of the team
Training the new joiners
Maintaining the tracker
Coordinating with State Head for client servicing standards
Work closely with RM s and maintain good rapport and help them with suitable profiles.
Monitor and regularize the performance of Relationship Managers
Help the Relationship Managers build a strong rapport with the clients
Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing mindset of the clients
Deliver quality service to paid members counted amongst the cream of the society, help Relationship Managers to make Success Stories

Skills & Competencies

Excellent command over English language, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity
Excellent Supervisory Skills
Should be ready to take the Initiative
Drive for results
Persuasion Skills
Excellent Interpersonal Skills
Strong Business Acumen
Relationship building and management.
Being a good listener

Eligibility

Graduate
Must have completed 18 months of service with the Company
Should have at least 5+ years of experience in a customer facing/service and/or Sales role
No disciplinary action/ PDP in the last 6 months of service
Not less than C or Meets Expectation performance rating in the recent appraisal cycle

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