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British Safety Council
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Education Officer

Education Officer

British Safety Council

1 - 6 years

3 - 8 Lacs

mumbai

Posted:2 hours ago| Platform:

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Skills Required

procurement order management asic manager quality assurance publishing scheduling information management operations monitoring logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

To deliver excellent learner support in relation to health, safety, wellbeing and environmental courses.Ensuring all tasks listed below are performed to the highest standards, emphasising quality and service, providing a positive learning experience for all our students, whilst acting as an ambassador for the British Safety Council.
The ideal candidate should be a self-starter with exceptional planning and forward-thinking skills, and the ability to manage resources and time effectively.

Brief Description of Tasks

To provide support to all students in a timely and professional manner and to respond to education questions from students, clients, tutors, internal and external stakeholders.
To work with the Education and Operations Team to ensure service delivery with optimum efficient and accurate processes, adherence to strict SLAs, to deliver targets and overall Education strategy.
To manage the procedures and relationship with the IOSH, NEBOSH, IEMA and any other third-party examination body, working with the team to ensure all third party operational procedures and time frames are adhered to. Including but not limited to the registration of examination dates, the registration of candidates, marking of assessments and submission of results.
To organise, via scheduling, student s Open Book Examination (OBE) interviews, ensuring all students are contacted and booked onto sessions.
To conduct Open Book Examination (OBE) interviews in a professional manner, with clear communication, conducting QA activity, recording findings and raising any non-conformance concerns.
Responsibility for ensuring all relevant email inboxes are managed daily and emails are responded to within 24 hours to a maximum of 48 hours.
To allocate associates to mark assessments which includes raising POs, liaising with associates and managing student records.
To maintain students records on progress and update various internal/external software/ sheets with grades.
Proactive daily monitoring of education operational dashboards and report and communicate team progress, successes and challenges to the Operations Manager.To report on performance metrics, identify trends and propose and implement solutions.
Assist with QA activities as required among the relevant members of delivery team, in line with BSC procedures and operational targets.
To support in the maintenance of resource libraries, conducting checks on material and maintaining version numbers.
To support the creation, coordination and publishing of education dashboards, metrics and monthly reporting.
To support and communicate with the Operations, Education and other British Safety Council departments as required.
Paperwork Administration: Process confirmation paperwork swiftly within defined SLAs, ensuring all documentation is completed and filed within 24 hours of submission.
Purchase Order Management: Responsibly raise and dispatch purchase orders in a timely manner, ensuring efficient procurement and allocation of necessary materials and resources.
Trainer administration : Onboard new Trainers and ensure contract is signed and all relevant logistical processes completed in a timely and accurate manner.
Order Cancellation: Swiftly cancel purchase orders as required, maintaining accuracy and completeness in financial records and procurement processes.
Logistics Oversight: Execute, manage & oversee logistics for events, ensuring timely dispatch of course materials and equipment to support smooth execution. Coordination of certificates with relevant parties. Maintain certificate data and keep it updated at all times. Book venue for exams as and when necessary.
Delegate Information Management: Collect and manage information from international delegates to facilitate ASIC accreditation, ensuring accuracy and compliance with regulatory requirements.
Procedure Maintenance: Update Standard Operating Procedures periodically to accommodate changes as a natural consequence of business process re-engineering initiatives and other business changes which may be dynamic in nature.
Flexibility and Adaptability: Demonstrate flexibility and adaptability to handle additional responsibilities as needed to address unforeseen business requirements, contributing to the overall success and effectiveness of the team and organization.
Shift Timing: We are seeking a dedicated individual to join our team which works on a shift-based Operating model (roster). This role requires flexibility in working hours, as shifts may begin no earlier than 09:00 AM IST and may end until 10:30 PM IST; however, the total number of working hours will remain 09 on any given business day.
To conduct any other activities, as required by the Operations Manager or Education Manager
To act as a brand ambassador for the British Safety Council which includes representing a professional standard at all times.
To promote the best interests of the British Safety Council at all times.

Skills and Qualifications

Excellent written and verbal communications in English
Articulate and highly organised
High level of accountability and ownership
Precise and accurate, attention to detail.
Good IT skills for engagement in Learning Zone, Zoom and other departmental software
Excellent planning and forward thinking skills
Ability to self-motivate
Beginner knowledge in the field of health and safety management
Experience of conducting quality assurance activities.

Experience

12 months of working in an administration role

Behaviour Competence

Treat all delegates with respect and fairness and uphold the British Safety Council s policy on diversity
Support individual learning styles and have a passion and genuine design for coaching, developing and helping others
Self-starter, ability to work using own initiative, able to manage timekeeping and workload effectively
Able to build effective relationships with students and clients, creating a positive, enthusiastic impression
Flexible, with an ability to work in different environments
Strong attention to detail and quality
Committed to personal development, maintaining good knowledge of changes to health and safety legislation / standards

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