Office Administrator Job Title : Office Administrator Location : Andheri East, Mumbai Reporting to : Managing Director, India Employment : Full Time / permanent Primary Job Purpose To ensure the smooth and efficient day-to-day management of administrative functions, general (internal and external) coordination, data protection and overseeing all aspects of office administration. Where necessary, the role also provides personal administrative assistance to the Managing Director (India) and Chief Executive Officer (Group) as required Brief Description of Tasks Office Admin tasks To own and manage all administrative functions for the Indian business Responsible for managing supplier / vendor requirements for the organisation in line with company policies Oversee the smooth day-to-day operations of the Mumbai office, ensuring that all aspects of office administration are effectively supported. This includes working with the managed office provider on aspects such as but not limited to, general upkeep, maintenance, lease-related matters, and general coordination. To provide administrative support to health, safety and wellbeing matters relating to BSC s India office and completion of E-Learning H&S training. Monitor and manage office inventory and supplies (e.g., stationery, printer paper), ensuring that adequate stock levels are always maintained. Responsible for managing IT supplies and managing stock requirements in coordination with the local IT support vendor. To provide administrative support to the group s data protection officer in implementing any necessary data protection requirements. To support (EA to Managing Director) with any personal administrative assistance to the Group CEO and MD India. Responsible for managing finance administration functions, which includes but is not limited to fortnightly and ad hoc supplier payment schedules Responsible for coordinating all delivery courier requirements for the Indian business Handle routine maintenance and basic troubleshooting of office equipment, such as printers, collaborating with relevant vendors or internal teams as necessary. Manage access control processes, including coordinating visitor entry and issuing access cards for visitors and new employees. Ensure the office environment remains clean, safe, and organised by liaising with facility management. Coordinate with HR and vendors for office-related services and supplies, including courier arrangements, business card printing, branded items (e.g., T-shirts), birthday cakes, and festive snacks or gifts for both on-site and remote employees. Oversee visitor and employee parking arrangements as needed. Prepare desks for new joiners and coordinate with the IT team to ensure timely provision and setup of required equipment. Provide and maintain joining kits for new employees, including stationery, diaries, access cards, and other materials. To understand requirements and allocate storage areas to business functions as required Regularly check first aid kits and other safety equipment to ensure they are stocked and up to date. Maintain the office asset register and provide accurate records to the Finance team as required. Support office decoration and engagement activities during festivals or events, keeping stock records of relevant materials. Manage to keep up with health and safety requirements such as fire drills, DSE etc. Shared services and Operations Tasks Review, manage, and approve vendor and associate invoices across the UK, India, and Middle East regions, ensuring accuracy, compliance with internal policies, and timely processing. Respond to queries and seek appropriate clarifications either internally or externally related to invoices within Shared Services Work closely with the Shared Services team to schedule and coordinate courier services and material pick-ups for business deliveries, including supporting the packing of materials when dispatched from the office Managing stocks of any business delivery material in the office Personal Assistant Duties Provide general support in scheduling meetings for the MD and standing-in on his behalf when necessary. Provide general support in scheduling meetings and attend them as requested by the MD and produce minutes and agreed actions promptly. Putting together presentations for speaking events / engagements for the MD & SMT (may involve research) Perform other administrative tasks as requested by the MD, SMT (India) or HR, as per the business needs. Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work; and to co-operate with the British Safety Council so far as is necessary to enable it to ensure the health, safety and welfare at work of all its employees Health and Safety To take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work; and to cooperate with British Safety Council so far as is necessary to enable it to ensure the health, safety and welfare at work of all its employees. To ensure that risk assessments are carried out in line with British Safety Council s procedures and report any issues to the Health and Safety Representative. Skills & Qualifications Essential Highly organised with strong attention to detail Able to work independently with little support along with working with a wider team Ability to handle confidential information with a high-level of discretion and professionalism Excellent communication skills, both verbal and written Able to work well under pressure and to strict deadlines Desirable Proficient in Microsoft Office (Working knowledge of Microsoft Office) Experience Two / three years experience of an administrative or coordinator role Behaviour Competence Commitment to achieving important social change Ability to think systemically Understands time critical activities and importance of work to clients and stakeholders Aware of the importance of good presentation Commercially astute Self-motivated with a pro-active approach, and enjoys challenges Communicative, responsive, supportive, flexible Good judgement, able to appreciate different sensitivities, decisive Diplomatic, persuasive, excellent interpersonal skills, team player Open to ideas, keen to learn and continually improve Company behavioural framework Teamwork Communication Leadership Enhancing Performance Creativity and change Personal Effectiveness
Operations Coordinator Job Title: Operations Coordinator Location: Mumbai (Office based and need to work in UK shifts) Reporting to: Team Leader - Operations Employment: Full time / Permanent Shift Timing: This role requires flexibility in working hours, as shifts may begin no earlier than 09:00 AM IST and may end until 10:30 PM IST; however, the total number of working hours will remain 09 on any given business day. The Primary Purpose of the role The role of the operations Coordinator is to plan, administer and implement support and services that enable our team to operate efficiently, helping to ensure we deliver the best solutions for our clients. Brief Description of Tasks Handle a diverse set of responsibilities to ensure seamless coordination and execution of various operational tasks and learning programs: Event Management: Efficiently manage events in the CRM system, ensuring compliance with service level agreements (SLAs) and maximizing the utilization of full-time delivery staff members. Coordination / Collaboration: Collaborate closely with delivery staff to maintain accurate diary entries, facilitating seamless communication and coordination. Paperwork Administration: Process confirmation paperwork swiftly within defined SLAs, ensuring all documentation is completed and filed within 24 hours of submission. Purchase Order Management: Responsibly raise and dispatch purchase orders in a timely manner, ensuring efficient procurement and allocation of necessary materials and resources. Order Cancellation: Swiftly cancel purchase orders as required, maintaining accuracy and completeness in financial records and procurement processes. Logistics Oversight: Execute, manage & oversee logistics for events, ensuring timely dispatch of course materials and equipment to support smooth execution. Preparation of certificates. Venue Booking: Confirm venue bookings and coordinate dispatch of necessary materials well in advance of course start dates. Ensure prompt dispatch of materials for distance learning bookings upon confirmation. Internal & external Travel Logistics for Associates/Employees: Manage domestic and international travel logistics for staff members as well as Associates, including Visa, arranging flights, accommodation, and necessary documentation. Delegate Information Management: Collect and manage information from international delegates, ensuring accuracy and compliance with regulatory requirements. Report Support: Execute formatting of Audit and Consultancy reports, maintaining consistency across all documentation. Procedure Maintenance: Update Standard Operating Procedures periodically to accommodate changes as a natural consequence of business process re-engineering initiatives and other business changes which may be dynamic in nature. Flexibility and Adaptability: Demonstrate flexibility and adaptability to handle additional responsibilities as needed to address unforeseen business requirements, contributing to the overall success and effectiveness of the team and organization. Plus Expenses: Effective management of Plus Expenses which may include but not limited to creation of Subsequent Opportunities on CRM, follow up for invoices with suppliers, driving Subsequent Opportunities towards desired status. Additional Responsibilities: The responsibilities outlined herein are not exhaustive, and the employee may be required to perform additional tasks as directed by respective Line Manager to fulfil the business requirements of the department and organisation. Health and Safety Understand and fulfil your health, safety and wellbeing responsibilities and have an adequate level of health and safety competence. To discuss your level of competence and any areas for development regularly with you manager Person Specification Essential Skills & Qualifications Degree level or other relevant qualifications. Excellent organizational and coordination skills, ability to prioritize, multi-task and meet deadlines. Positive mindset towards change Excellent listening, verbal, and written communication skills in English Language. Computer literate with working knowledge of off-the-shelf systems and evidence of using bespoke systems. Elevated level of attention to detail. Salesforce experience and skills in using CRM effectively. Excellent time management skills and ability to prioritize while multi-tasking. Accuracy at work and high level of attention to detail Experience Minimum 2 years of experience in an administrative role or Customer Service role. Understanding complex requests and responding within required deadlines. Working in an environment where there is a need to assimilate information quickly. Working in an environment where it is important to make decisions quickly. Experience of working as part of a team but also independently Proven record of accomplishment of being customer focused with a can-do attitude. Experience of working under pressure and to strict deadlines. Desirable - Experience of working in a Health and Safety Organisation Benefits 18 days paid privilege leave, 08 days paid public holidays and 08 days casual leave per year. Up to INR 250,000 medical over including family, with cover increased to INR 450,000 on completion of two years service Attractive family-friendly policies Training and Development opportunities Other wellbeing activities What do you need to do next? We welcome applications from people of all backgrounds, who share our values and are passionate about our vision, with relevant experience, whether gained from public, private, or voluntary sectors. If you are interested in this role, please click Apply to read a more detailed job description and explanation of the benefits package. You will then be able to forward an up-to-date copy of your CV along with a cover letter explaining why you think you are the right candidate for this role. Guaranteed interview scheme We are committed to the employment and career development of disabled people. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role they have applied for. British Safety Council is committed to diversity, equality and inclusion; therefore, we actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. We are also proud to be a Disability Confident employer.
Job Title: Business Development Executive (Membership & Awards Sales) Location: Andheri East, Mumbai Reporting to : Business Support Manager/ Account Manager, Membership & Awards Employment : Full-time, Permanent [ Please apply via given link - https://britishsafetycouncil.peoplehr.net/Pages/JobBoard/Opening.aspx?v=dd6ad834-80c3-49a2-8666-a1acdd534078 ] Primary Purpose of Job A sales role focused on acquiring new business for membership, awards and sales of selected products and services. To take responsibility for individual and team targets, increasing membership and awards sales by self- sourcing leads, working on marketing campaigns and closing suitable membership & award sales prospects. Achieving targets set around ad-hoc sales projects and campaigns as directed by the Head of Sales & Business Development Manager. To ensure all personal targets and KPIs are achieved on a daily, weekly, monthly, quarterly and annual basis. Brief Description of Tasks To achieve and exceed set revenue targets for membership & award sales. To ensure that sales activities (client meetings) are carried out in line with agreed expectations and that the client records are maintained within the CRM To achieve sales KPIs. Take responsibility for the sourcing and management of leads within expected timeframes on CRM Maintain a well-organized, strong pipeline with regular and accurate opportunity progress, Pipeline management and no stagnation. To communicate effectively with the Head of Sales and Business Development Manager with regards to progress and requirements for support. To be proficient in managing all aspects of Business Development, including managing any client objections leading to deal closure. To motivate yourself and those around you to ensure all individual and team targets are achieved. To contribute to medium to long term sales planning and sales projects as appropriate. To work with internal departments to deliver customer requirements in a timely, cost-effective way that does not jeopardize quality of service or relationships, ensure SLAs are adhered to where applicable. To manage personal time effectively by balancing it appropriately between alternating sales projects and income objectives. To undertake sales projects and campaigns as identified by the Head of Sales & Business Support Manager within agreed timeframes and ensure objectives are achieved. To represent the British Safety Council to external and internal customers professionally at required meetings or events in an enthusiastic, passionate and consultative manner. Health & Safety To understand and carry out your own health and safety responsibilities in accordance with the management objective and to discuss your level of competence with your manager at least once a year. Skills & Qualifications Essential Strong communication skills written and verbal Very strong telephone selling skills Word and Excel to Intermediate level University degree Desirable Further education qualification ideally in a business-related subject. Know-how of Salesforce Experience Essential Minimum 2 years of telephone sales or inside sales experience Demonstrated business development experience, preferably in selling services (not products) Evidence of meeting and exceeding challenging targets Experience of working within a team environment Experience of working an environment where deadlines are critical. Salesforce or equivalent CRM Experience of selling a range of products and services Desirable Experience of selling in a professional services environment Behavior Competence Behaviors detailed in the corporate Behavioral Framework Teamwork Communication Creativity & Change Enhancing Performance Leadership Personal Effectiveness Target driven Creative (able to generate new ideas to approach the marketplace) Positive can do solutions-oriented attitude Commercial acumen To present an excellent example of professionalism to your customers and colleagues. To take a proactive and results oriented approach to achieving objectives and think of new ways of working that increase success.
Job Title: Business Development Executive (Membership & Awards Sales) Location: Andheri East, Mumbai Reporting to : Business Support Manager/ Account Manager, Membership & Awards Employment : Full-time, Permanent [ Please apply via given link - https://britishsafetycouncil.peoplehr.net/Pages/JobBoard/Opening.aspx?v=dd6ad834-80c3-49a2-8666-a1acdd534078 ] Primary Purpose of Job A sales role focused on acquiring new business for membership, awards and sales of selected products and services. To take responsibility for individual and team targets, increasing membership and awards sales by self- sourcing leads, working on marketing campaigns and closing suitable membership & award sales prospects. Achieving targets set around ad-hoc sales projects and campaigns as directed by the Head of Sales & Business Development Manager. To ensure all personal targets and KPIs are achieved on a daily, weekly, monthly, quarterly and annual basis. Brief Description of Tasks To achieve and exceed set revenue targets for membership & award sales. To ensure that sales activities (client meetings) are carried out in line with agreed expectations and that the client records are maintained within the CRM To achieve sales KPIs. Take responsibility for the sourcing and management of leads within expected timeframes on CRM Maintain a well-organized, strong pipeline with regular and accurate opportunity progress, Pipeline management and no stagnation. To communicate effectively with the Head of Sales and Business Development Manager with regards to progress and requirements for support. To be proficient in managing all aspects of Business Development, including managing any client objections leading to deal closure. To motivate yourself and those around you to ensure all individual and team targets are achieved. To contribute to medium to long term sales planning and sales projects as appropriate. To work with internal departments to deliver customer requirements in a timely, cost-effective way that does not jeopardize quality of service or relationships, ensure SLAs are adhered to where applicable. To manage personal time effectively by balancing it appropriately between alternating sales projects and income objectives. To undertake sales projects and campaigns as identified by the Head of Sales & Business Support Manager within agreed timeframes and ensure objectives are achieved. To represent the British Safety Council to external and internal customers professionally at required meetings or events in an enthusiastic, passionate and consultative manner. Health & Safety To understand and carry out your own health and safety responsibilities in accordance with the management objective and to discuss your level of competence with your manager at least once a year. Skills & Qualifications Essential Strong communication skills written and verbal Very strong telephone selling skills Word and Excel to Intermediate level University degree Desirable Further education qualification ideally in a business-related subject. Know-how of Salesforce Experience Essential Minimum 2 years of telephone sales or inside sales experience Demonstrated business development experience, preferably in selling services (not products) Evidence of meeting and exceeding challenging targets Experience of working within a team environment Experience of working an environment where deadlines are critical. Salesforce or equivalent CRM Experience of selling a range of products and services Desirable Experience of selling in a professional services environment Behavior Competence Behaviors detailed in the corporate Behavioral Framework Teamwork Communication Creativity & Change Enhancing Performance Leadership Personal Effectiveness Target driven Creative (able to generate new ideas to approach the marketplace) Positive can do solutions-oriented attitude Commercial acumen To present an excellent example of professionalism to your customers and colleagues. To take a proactive and results oriented approach to achieving objectives and think of new ways of working that increase success.
Trustee Location - Mumbai India Purpose of the role The purpose of the role is to guide the British Safety Council in delivering its mission to protect and improve lives in the workplace. For this India-based Trustee position, the focus is on supporting the strategic growth of our India entity by contributing local knowledge and insight to strengthen our impact for workers across India. As part of the Trustee Board, members are responsible for holding British Safety Council in trust for current and future beneficiaries by: Setting and maintaining British Safety Council s vision, mission, values and strategic direction Being responsible for the performance of British Safety Council and for its corporate conduct Ensuring that British Safety Council complies with all legal and regulatory requirements Acting as guardians of British Safety Council s assets, both tangible and intangible, taking all due care over their security, deployment and proper application Identifying risks to British Safety Council, its reputation, operations and activities, and ensuring that there are suitable risk controls and mitigations in place Ensuring that British Safety Council s governance is of the highest possible standard. Duties and key responsibilities 1. To make certain that British Safety Council maintains a clear vision, mission and strategic direction by ensuring that: British Safety Council maintains its vision, mission and strategic plan as agreed by the Board, and that there is a common understanding of these amongst trustees and staff British Safety Council operations support the vision, mission and strategic priorities The chief executive s annual and longer-term objectives and targets support the vision, mission and strategic priorities Board policies support the vision, mission and strategic priorities The views of current and future beneficiaries are heard and understood The external environment for changes that may affect the charity are reviewed The need for and the impact of the charity and its services are assessed The strategic plan is reviewed regularly For this India-specific trustee role, local knowledge and insight will help inform the Board s understanding of the external environment and the impact of our work in India. 2. To be responsible for the performance of British Safety Council and for its corporate conduct in addition to the above by: Agreeing the method for objectively measuring the progress of British Safety Council in relation to its vision, mission, strategic objectives/priorities, business plans and annual targets, and reviewing regular reports on the performance of the organisation Ensuring that the fundamental values and guiding principles of British Safety Council are articulated and reflected throughout the organisation and that staff understand and reflect them in their work Appointing the chief executive, to set his/her terms and conditions and to ensure that British Safety Council invest in their on-going professional development Holding the chief executive to account for the management and administration of British Safety Council and provide constructive feedback on his/her performance Ensuring that the chief executive develops a learning organisation and that all staff, both paid and unpaid, review their own performance and regularly receive feedback Agreeing values and board policies as well as communicating them throughout the company Ensuring that there are policies in place for persons to communicate untoward activity within the organisation that may be a threat and to receive such reports and deal with them effectively. 3. To ensure that British Safety Council complies with all legal and regulatory requirements by; Being aware of applicable legal, regulatory and statutory requirements, and monitoring compliance Maintaining familiarity with the rules and constitution that govern British Safety Council, to ensure that the company complies with its governing instruments and to review them regularly Ensuring that the responsibilities delegated to the chief executive are clearly expressed and understood and that such responsibilities have been unanimously decided by the board Agreeing the levels of delegated authority and to ensure that they are recorded in writing. 4. Being guardians of all British Safety Council assets, both tangible and intangible, taking all due care over their security, deployment and proper application by: Ensuring that major risks to which the charity is exposed are reviewed annually and that systems have been established to mitigate such risks Ensuring that British Safety Council has, monitors and maintains satisfactory control systems and procedures for holding all money, property and other assets in trust for the beneficiaries Ensuring that monies are invested to the maximum benefit of British Safety Council, within the constraints of the law, ethical obligation and other policies as determined by the Board Ensuring that the income and property of British Safety Council is used for the purposes outlined in the governing document and for no other purpose, and with complete fairness between persons who are properly qualified to benefit Being accountable for the solvency and continuing effectiveness of British Safety Council and the preservation of its endowments Exercising effective overall control of the British Safety Council s financial affairs and to ensure that the way in which British Safety Council is administered is not open to abuse by unscrupulous associates, employees or volunteers Ensuring that intangible assets such as organisational knowledge and expertise, intellectual property, British Safety Council s good name and reputation etc. are properly valued, utilised and safeguarded 5. To ensure that British Safety Council s governance is of the highest possible standard by; Ensuring that British Safety Council has an appropriate governance structure Reflecting annually on the Board s performance and your own performance as a Trustee Ensuring that the Trustee Board has the collective skillset required to govern the charity adequately, and has access to external professional advice and expertise Ensuring that there is a systematic, open and fair procedure for the recruitment of Trustees Ensuring that there are succession plans for the Chair and the chief executive participating in individual and collective development and training of Trustees Ensuring that major decisions and Board policies are made collectively by the Trustee Board, and that it acts reasonably, prudently and collectively in all matters relating to, and always in the interests of British Safety Council Time commitment Trustees are expected to attend an induction session at British Safety Council prior to their first Board meeting. Board meetings are held four times a year during normal office hours in London. A trustee based in India may attend these meetings remotely via Microsoft Teams. One meeting each year is allotted to strategic planning and is a residential event starting one afternoon and lasting the following day. India-based trustees may be required to attend this meeting in person. Relevant paperwork will be distributed one week in advance of all meetings, and all Trustees are expected to acquaint themselves with the contents. Trustees may also be invited to undertake additional roles, such as participating in committees, interviews, or attending awards presentations. Remuneration Becoming a Trustee of the British Safety Council is not accompanied by financial remuneration. However, out-of-pocket expenses incurred in travelling to meetings or events can be claimed. Person specification A commitment to the vision of British Safety Council and its objectives A willingness to volunteer the necessary time and effort to their duties as a trustee An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship Good interpersonal skills with an ability to lead and represent British Safety Council The ability to work effectively as a member of a team Personal Integrity An ability to contribute insight into the Indian cultural, social and/or business context and to support British Safety Council s India entity Cross-cultural awareness and ability to collaborate with colleagues internationally. Skills and experience The Board of Trustees collectively needs a range of skills and experience. At this exciting time, we are particularly looking for a Trustee based in India who can bring local knowledge and business insight to add value to our India entity. We welcome applications from individuals who can demonstrate: Senior-level experience of operating within an organisational or strategic leadership role in India Understanding of organisational leadership, governance or management Experience of working internationally, particularly with the UK, would be an advantage The ability to bring an independent perspective and support effective decision-making as part of a diverse Trustee Board.
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