British Safety Council

Office Administrator Job Title : Office Administrator Location : Andheri East, Mumbai Reporting to : Managing Director, India Employment : Full Time / permanent Primary Job Purpose To ensure the smooth and efficient day-to-day management of administrative functions, general (internal and external) coordination, data protection and overseeing all aspects of office administration. Where necessary, the role also provides personal administrative assistance to the Managing Director (India) and Chief Executive Officer (Group) as required Brief Description of Tasks Office Admin tasks To own and manage all administrative functions for the Indian business Responsible for managing supplier / vendor requirements for the organisation in line with company policies Oversee the smooth day-to-day operations of the Mumbai office, ensuring that all aspects of office administration are effectively supported. This includes working with the managed office provider on aspects such as but not limited to, general upkeep, maintenance, lease-related matters, and general coordination. To provide administrative support to health, safety and wellbeing matters relating to BSC s India office and completion of E-Learning H&S training. Monitor and manage office inventory and supplies (e.g., stationery, printer paper), ensuring that adequate stock levels are always maintained. Responsible for managing IT supplies and managing stock requirements in coordination with the local IT support vendor. To provide administrative support to the group s data protection officer in implementing any necessary data protection requirements. To support (EA to Managing Director) with any personal administrative assistance to the Group CEO and MD India. Responsible for managing finance administration functions, which includes but is not limited to fortnightly and ad hoc supplier payment schedules Responsible for coordinating all delivery courier requirements for the Indian business Handle routine maintenance and basic troubleshooting of office equipment, such as printers, collaborating with relevant vendors or internal teams as necessary. Manage access control processes, including coordinating visitor entry and issuing access cards for visitors and new employees. Ensure the office environment remains clean, safe, and organised by liaising with facility management. Coordinate with HR and vendors for office-related services and supplies, including courier arrangements, business card printing, branded items (e.g., T-shirts), birthday cakes, and festive snacks or gifts for both on-site and remote employees. Oversee visitor and employee parking arrangements as needed. Prepare desks for new joiners and coordinate with the IT team to ensure timely provision and setup of required equipment. Provide and maintain joining kits for new employees, including stationery, diaries, access cards, and other materials. To understand requirements and allocate storage areas to business functions as required Regularly check first aid kits and other safety equipment to ensure they are stocked and up to date. Maintain the office asset register and provide accurate records to the Finance team as required. Support office decoration and engagement activities during festivals or events, keeping stock records of relevant materials. Manage to keep up with health and safety requirements such as fire drills, DSE etc. Shared services and Operations Tasks Review, manage, and approve vendor and associate invoices across the UK, India, and Middle East regions, ensuring accuracy, compliance with internal policies, and timely processing. Respond to queries and seek appropriate clarifications either internally or externally related to invoices within Shared Services Work closely with the Shared Services team to schedule and coordinate courier services and material pick-ups for business deliveries, including supporting the packing of materials when dispatched from the office Managing stocks of any business delivery material in the office Personal Assistant Duties Provide general support in scheduling meetings for the MD and standing-in on his behalf when necessary. Provide general support in scheduling meetings and attend them as requested by the MD and produce minutes and agreed actions promptly. Putting together presentations for speaking events / engagements for the MD & SMT (may involve research) Perform other administrative tasks as requested by the MD, SMT (India) or HR, as per the business needs. Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work; and to co-operate with the British Safety Council so far as is necessary to enable it to ensure the health, safety and welfare at work of all its employees Health and Safety To take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work; and to cooperate with British Safety Council so far as is necessary to enable it to ensure the health, safety and welfare at work of all its employees. To ensure that risk assessments are carried out in line with British Safety Council s procedures and report any issues to the Health and Safety Representative. Skills & Qualifications Essential Highly organised with strong attention to detail Able to work independently with little support along with working with a wider team Ability to handle confidential information with a high-level of discretion and professionalism Excellent communication skills, both verbal and written Able to work well under pressure and to strict deadlines Desirable Proficient in Microsoft Office (Working knowledge of Microsoft Office) Experience Two / three years experience of an administrative or coordinator role Behaviour Competence Commitment to achieving important social change Ability to think systemically Understands time critical activities and importance of work to clients and stakeholders Aware of the importance of good presentation Commercially astute Self-motivated with a pro-active approach, and enjoys challenges Communicative, responsive, supportive, flexible Good judgement, able to appreciate different sensitivities, decisive Diplomatic, persuasive, excellent interpersonal skills, team player Open to ideas, keen to learn and continually improve Company behavioural framework Teamwork Communication Leadership Enhancing Performance Creativity and change Personal Effectiveness

Operations Coordinator Job Title: Operations Coordinator Location: Mumbai (Office based and need to work in UK shifts) Reporting to: Team Leader - Operations Employment: Full time / Permanent Shift Timing: This role requires flexibility in working hours, as shifts may begin no earlier than 09:00 AM IST and may end until 10:30 PM IST; however, the total number of working hours will remain 09 on any given business day. The Primary Purpose of the role The role of the operations Coordinator is to plan, administer and implement support and services that enable our team to operate efficiently, helping to ensure we deliver the best solutions for our clients. Brief Description of Tasks Handle a diverse set of responsibilities to ensure seamless coordination and execution of various operational tasks and learning programs: Event Management: Efficiently manage events in the CRM system, ensuring compliance with service level agreements (SLAs) and maximizing the utilization of full-time delivery staff members. Coordination / Collaboration: Collaborate closely with delivery staff to maintain accurate diary entries, facilitating seamless communication and coordination. Paperwork Administration: Process confirmation paperwork swiftly within defined SLAs, ensuring all documentation is completed and filed within 24 hours of submission. Purchase Order Management: Responsibly raise and dispatch purchase orders in a timely manner, ensuring efficient procurement and allocation of necessary materials and resources. Order Cancellation: Swiftly cancel purchase orders as required, maintaining accuracy and completeness in financial records and procurement processes. Logistics Oversight: Execute, manage & oversee logistics for events, ensuring timely dispatch of course materials and equipment to support smooth execution. Preparation of certificates. Venue Booking: Confirm venue bookings and coordinate dispatch of necessary materials well in advance of course start dates. Ensure prompt dispatch of materials for distance learning bookings upon confirmation. Internal & external Travel Logistics for Associates/Employees: Manage domestic and international travel logistics for staff members as well as Associates, including Visa, arranging flights, accommodation, and necessary documentation. Delegate Information Management: Collect and manage information from international delegates, ensuring accuracy and compliance with regulatory requirements. Report Support: Execute formatting of Audit and Consultancy reports, maintaining consistency across all documentation. Procedure Maintenance: Update Standard Operating Procedures periodically to accommodate changes as a natural consequence of business process re-engineering initiatives and other business changes which may be dynamic in nature. Flexibility and Adaptability: Demonstrate flexibility and adaptability to handle additional responsibilities as needed to address unforeseen business requirements, contributing to the overall success and effectiveness of the team and organization. Plus Expenses: Effective management of Plus Expenses which may include but not limited to creation of Subsequent Opportunities on CRM, follow up for invoices with suppliers, driving Subsequent Opportunities towards desired status. Additional Responsibilities: The responsibilities outlined herein are not exhaustive, and the employee may be required to perform additional tasks as directed by respective Line Manager to fulfil the business requirements of the department and organisation. Health and Safety Understand and fulfil your health, safety and wellbeing responsibilities and have an adequate level of health and safety competence. To discuss your level of competence and any areas for development regularly with you manager Person Specification Essential Skills & Qualifications Degree level or other relevant qualifications. Excellent organizational and coordination skills, ability to prioritize, multi-task and meet deadlines. Positive mindset towards change Excellent listening, verbal, and written communication skills in English Language. Computer literate with working knowledge of off-the-shelf systems and evidence of using bespoke systems. Elevated level of attention to detail. Salesforce experience and skills in using CRM effectively. Excellent time management skills and ability to prioritize while multi-tasking. Accuracy at work and high level of attention to detail Experience Minimum 2 years of experience in an administrative role or Customer Service role. Understanding complex requests and responding within required deadlines. Working in an environment where there is a need to assimilate information quickly. Working in an environment where it is important to make decisions quickly. Experience of working as part of a team but also independently Proven record of accomplishment of being customer focused with a can-do attitude. Experience of working under pressure and to strict deadlines. Desirable - Experience of working in a Health and Safety Organisation Benefits 18 days paid privilege leave, 08 days paid public holidays and 08 days casual leave per year. Up to INR 250,000 medical over including family, with cover increased to INR 450,000 on completion of two years service Attractive family-friendly policies Training and Development opportunities Other wellbeing activities What do you need to do next? We welcome applications from people of all backgrounds, who share our values and are passionate about our vision, with relevant experience, whether gained from public, private, or voluntary sectors. If you are interested in this role, please click Apply to read a more detailed job description and explanation of the benefits package. You will then be able to forward an up-to-date copy of your CV along with a cover letter explaining why you think you are the right candidate for this role. Guaranteed interview scheme We are committed to the employment and career development of disabled people. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role they have applied for. British Safety Council is committed to diversity, equality and inclusion; therefore, we actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. We are also proud to be a Disability Confident employer.

Job Title: Business Development Executive (Membership & Awards Sales) Location: Andheri East, Mumbai Reporting to : Business Support Manager/ Account Manager, Membership & Awards Employment : Full-time, Permanent [ Please apply via given link - https://britishsafetycouncil.peoplehr.net/Pages/JobBoard/Opening.aspx?v=dd6ad834-80c3-49a2-8666-a1acdd534078 ] Primary Purpose of Job A sales role focused on acquiring new business for membership, awards and sales of selected products and services. To take responsibility for individual and team targets, increasing membership and awards sales by self- sourcing leads, working on marketing campaigns and closing suitable membership & award sales prospects. Achieving targets set around ad-hoc sales projects and campaigns as directed by the Head of Sales & Business Development Manager. To ensure all personal targets and KPIs are achieved on a daily, weekly, monthly, quarterly and annual basis. Brief Description of Tasks To achieve and exceed set revenue targets for membership & award sales. To ensure that sales activities (client meetings) are carried out in line with agreed expectations and that the client records are maintained within the CRM To achieve sales KPIs. Take responsibility for the sourcing and management of leads within expected timeframes on CRM Maintain a well-organized, strong pipeline with regular and accurate opportunity progress, Pipeline management and no stagnation. To communicate effectively with the Head of Sales and Business Development Manager with regards to progress and requirements for support. To be proficient in managing all aspects of Business Development, including managing any client objections leading to deal closure. To motivate yourself and those around you to ensure all individual and team targets are achieved. To contribute to medium to long term sales planning and sales projects as appropriate. To work with internal departments to deliver customer requirements in a timely, cost-effective way that does not jeopardize quality of service or relationships, ensure SLAs are adhered to where applicable. To manage personal time effectively by balancing it appropriately between alternating sales projects and income objectives. To undertake sales projects and campaigns as identified by the Head of Sales & Business Support Manager within agreed timeframes and ensure objectives are achieved. To represent the British Safety Council to external and internal customers professionally at required meetings or events in an enthusiastic, passionate and consultative manner. Health & Safety To understand and carry out your own health and safety responsibilities in accordance with the management objective and to discuss your level of competence with your manager at least once a year. Skills & Qualifications Essential Strong communication skills written and verbal Very strong telephone selling skills Word and Excel to Intermediate level University degree Desirable Further education qualification ideally in a business-related subject. Know-how of Salesforce Experience Essential Minimum 2 years of telephone sales or inside sales experience Demonstrated business development experience, preferably in selling services (not products) Evidence of meeting and exceeding challenging targets Experience of working within a team environment Experience of working an environment where deadlines are critical. Salesforce or equivalent CRM Experience of selling a range of products and services Desirable Experience of selling in a professional services environment Behavior Competence Behaviors detailed in the corporate Behavioral Framework Teamwork Communication Creativity & Change Enhancing Performance Leadership Personal Effectiveness Target driven Creative (able to generate new ideas to approach the marketplace) Positive can do solutions-oriented attitude Commercial acumen To present an excellent example of professionalism to your customers and colleagues. To take a proactive and results oriented approach to achieving objectives and think of new ways of working that increase success.

Job Title: Business Development Executive (Membership & Awards Sales) Location: Andheri East, Mumbai Reporting to : Business Support Manager/ Account Manager, Membership & Awards Employment : Full-time, Permanent [ Please apply via given link - https://britishsafetycouncil.peoplehr.net/Pages/JobBoard/Opening.aspx?v=dd6ad834-80c3-49a2-8666-a1acdd534078 ] Primary Purpose of Job A sales role focused on acquiring new business for membership, awards and sales of selected products and services. To take responsibility for individual and team targets, increasing membership and awards sales by self- sourcing leads, working on marketing campaigns and closing suitable membership & award sales prospects. Achieving targets set around ad-hoc sales projects and campaigns as directed by the Head of Sales & Business Development Manager. To ensure all personal targets and KPIs are achieved on a daily, weekly, monthly, quarterly and annual basis. Brief Description of Tasks To achieve and exceed set revenue targets for membership & award sales. To ensure that sales activities (client meetings) are carried out in line with agreed expectations and that the client records are maintained within the CRM To achieve sales KPIs. Take responsibility for the sourcing and management of leads within expected timeframes on CRM Maintain a well-organized, strong pipeline with regular and accurate opportunity progress, Pipeline management and no stagnation. To communicate effectively with the Head of Sales and Business Development Manager with regards to progress and requirements for support. To be proficient in managing all aspects of Business Development, including managing any client objections leading to deal closure. To motivate yourself and those around you to ensure all individual and team targets are achieved. To contribute to medium to long term sales planning and sales projects as appropriate. To work with internal departments to deliver customer requirements in a timely, cost-effective way that does not jeopardize quality of service or relationships, ensure SLAs are adhered to where applicable. To manage personal time effectively by balancing it appropriately between alternating sales projects and income objectives. To undertake sales projects and campaigns as identified by the Head of Sales & Business Support Manager within agreed timeframes and ensure objectives are achieved. To represent the British Safety Council to external and internal customers professionally at required meetings or events in an enthusiastic, passionate and consultative manner. Health & Safety To understand and carry out your own health and safety responsibilities in accordance with the management objective and to discuss your level of competence with your manager at least once a year. Skills & Qualifications Essential Strong communication skills written and verbal Very strong telephone selling skills Word and Excel to Intermediate level University degree Desirable Further education qualification ideally in a business-related subject. Know-how of Salesforce Experience Essential Minimum 2 years of telephone sales or inside sales experience Demonstrated business development experience, preferably in selling services (not products) Evidence of meeting and exceeding challenging targets Experience of working within a team environment Experience of working an environment where deadlines are critical. Salesforce or equivalent CRM Experience of selling a range of products and services Desirable Experience of selling in a professional services environment Behavior Competence Behaviors detailed in the corporate Behavioral Framework Teamwork Communication Creativity & Change Enhancing Performance Leadership Personal Effectiveness Target driven Creative (able to generate new ideas to approach the marketplace) Positive can do solutions-oriented attitude Commercial acumen To present an excellent example of professionalism to your customers and colleagues. To take a proactive and results oriented approach to achieving objectives and think of new ways of working that increase success.

Trustee Location - Mumbai India Purpose of the role The purpose of the role is to guide the British Safety Council in delivering its mission to protect and improve lives in the workplace. For this India-based Trustee position, the focus is on supporting the strategic growth of our India entity by contributing local knowledge and insight to strengthen our impact for workers across India. As part of the Trustee Board, members are responsible for holding British Safety Council in trust for current and future beneficiaries by: Setting and maintaining British Safety Council s vision, mission, values and strategic direction Being responsible for the performance of British Safety Council and for its corporate conduct Ensuring that British Safety Council complies with all legal and regulatory requirements Acting as guardians of British Safety Council s assets, both tangible and intangible, taking all due care over their security, deployment and proper application Identifying risks to British Safety Council, its reputation, operations and activities, and ensuring that there are suitable risk controls and mitigations in place Ensuring that British Safety Council s governance is of the highest possible standard. Duties and key responsibilities 1. To make certain that British Safety Council maintains a clear vision, mission and strategic direction by ensuring that: British Safety Council maintains its vision, mission and strategic plan as agreed by the Board, and that there is a common understanding of these amongst trustees and staff British Safety Council operations support the vision, mission and strategic priorities The chief executive s annual and longer-term objectives and targets support the vision, mission and strategic priorities Board policies support the vision, mission and strategic priorities The views of current and future beneficiaries are heard and understood The external environment for changes that may affect the charity are reviewed The need for and the impact of the charity and its services are assessed The strategic plan is reviewed regularly For this India-specific trustee role, local knowledge and insight will help inform the Board s understanding of the external environment and the impact of our work in India. 2. To be responsible for the performance of British Safety Council and for its corporate conduct in addition to the above by: Agreeing the method for objectively measuring the progress of British Safety Council in relation to its vision, mission, strategic objectives/priorities, business plans and annual targets, and reviewing regular reports on the performance of the organisation Ensuring that the fundamental values and guiding principles of British Safety Council are articulated and reflected throughout the organisation and that staff understand and reflect them in their work Appointing the chief executive, to set his/her terms and conditions and to ensure that British Safety Council invest in their on-going professional development Holding the chief executive to account for the management and administration of British Safety Council and provide constructive feedback on his/her performance Ensuring that the chief executive develops a learning organisation and that all staff, both paid and unpaid, review their own performance and regularly receive feedback Agreeing values and board policies as well as communicating them throughout the company Ensuring that there are policies in place for persons to communicate untoward activity within the organisation that may be a threat and to receive such reports and deal with them effectively. 3. To ensure that British Safety Council complies with all legal and regulatory requirements by; Being aware of applicable legal, regulatory and statutory requirements, and monitoring compliance Maintaining familiarity with the rules and constitution that govern British Safety Council, to ensure that the company complies with its governing instruments and to review them regularly Ensuring that the responsibilities delegated to the chief executive are clearly expressed and understood and that such responsibilities have been unanimously decided by the board Agreeing the levels of delegated authority and to ensure that they are recorded in writing. 4. Being guardians of all British Safety Council assets, both tangible and intangible, taking all due care over their security, deployment and proper application by: Ensuring that major risks to which the charity is exposed are reviewed annually and that systems have been established to mitigate such risks Ensuring that British Safety Council has, monitors and maintains satisfactory control systems and procedures for holding all money, property and other assets in trust for the beneficiaries Ensuring that monies are invested to the maximum benefit of British Safety Council, within the constraints of the law, ethical obligation and other policies as determined by the Board Ensuring that the income and property of British Safety Council is used for the purposes outlined in the governing document and for no other purpose, and with complete fairness between persons who are properly qualified to benefit Being accountable for the solvency and continuing effectiveness of British Safety Council and the preservation of its endowments Exercising effective overall control of the British Safety Council s financial affairs and to ensure that the way in which British Safety Council is administered is not open to abuse by unscrupulous associates, employees or volunteers Ensuring that intangible assets such as organisational knowledge and expertise, intellectual property, British Safety Council s good name and reputation etc. are properly valued, utilised and safeguarded 5. To ensure that British Safety Council s governance is of the highest possible standard by; Ensuring that British Safety Council has an appropriate governance structure Reflecting annually on the Board s performance and your own performance as a Trustee Ensuring that the Trustee Board has the collective skillset required to govern the charity adequately, and has access to external professional advice and expertise Ensuring that there is a systematic, open and fair procedure for the recruitment of Trustees Ensuring that there are succession plans for the Chair and the chief executive participating in individual and collective development and training of Trustees Ensuring that major decisions and Board policies are made collectively by the Trustee Board, and that it acts reasonably, prudently and collectively in all matters relating to, and always in the interests of British Safety Council Time commitment Trustees are expected to attend an induction session at British Safety Council prior to their first Board meeting. Board meetings are held four times a year during normal office hours in London. A trustee based in India may attend these meetings remotely via Microsoft Teams. One meeting each year is allotted to strategic planning and is a residential event starting one afternoon and lasting the following day. India-based trustees may be required to attend this meeting in person. Relevant paperwork will be distributed one week in advance of all meetings, and all Trustees are expected to acquaint themselves with the contents. Trustees may also be invited to undertake additional roles, such as participating in committees, interviews, or attending awards presentations. Remuneration Becoming a Trustee of the British Safety Council is not accompanied by financial remuneration. However, out-of-pocket expenses incurred in travelling to meetings or events can be claimed. Person specification A commitment to the vision of British Safety Council and its objectives A willingness to volunteer the necessary time and effort to their duties as a trustee An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship Good interpersonal skills with an ability to lead and represent British Safety Council The ability to work effectively as a member of a team Personal Integrity An ability to contribute insight into the Indian cultural, social and/or business context and to support British Safety Council s India entity Cross-cultural awareness and ability to collaborate with colleagues internationally. Skills and experience The Board of Trustees collectively needs a range of skills and experience. At this exciting time, we are particularly looking for a Trustee based in India who can bring local knowledge and business insight to add value to our India entity. We welcome applications from individuals who can demonstrate: Senior-level experience of operating within an organisational or strategic leadership role in India Understanding of organisational leadership, governance or management Experience of working internationally, particularly with the UK, would be an advantage The ability to bring an independent perspective and support effective decision-making as part of a diverse Trustee Board.

Customer Service & Customer Advisor Job Title: Customer Service and Customer Advisor Location: Mumbai Department Customer Service & Sales Reporting to: Customer Service Manager Employment: Full / Part time, permanent Primary Job Purpose We re looking for someone who lives and breathes customer care but also has the drive to spot opportunities and help our business grow. In this role, you ll blend empathy with energy, resolving customer queries with ownership and care while proactively turning enquiries into long-lasting relationships. Your primary focus will be on Customer Service excellence: keeping customers at the heart of every decision, supporting them across multiple channels (email, phone, live chat, messaging, and social media), and going the extra mile to resolve issues. In addition, you will contribute to Sales & Business Development by responding to inbound leads, following up on opportunities, and maximising conversions through exceptional product knowledge and service. Brief Description of Tasks Customer Service Excellence Keep customers at the heart of everything you do taking full ownership of queries and ensuring timely resolutions across all channels. Manage inbound and outbound customer interactions via email, calls, live chat, and social media. Proactively reach out to other departments to resolve complex queries, ensuring no customer request is left unresolved. Manage bookings, registrations, and enquiries in our online training portal and CRM system. Provide administrative support for awards, events, memberships, and training programmes. Process training and exam requests for NEBOSH, IOSH, IEMA, and other qualifications. Support internal teams with purchase orders, granting LMS access, updating student records, and issuing replacement certificates Maintain up-to-date departmental procedures, process documents, and knowledge base content Record and share customer feedback with relevant teams to improve products and services Sales & Business Development Respond to inbound sales enquiries and leads promptly, achieving individual monthly targets, service levels, and KPIs. Follow up on leads generated by sales initiatives and marketing campaigns within agreed timeframes. Maximise conversion rates using strong sales skills and in-depth product knowledge. Cross-sell and upsell to existing customers where opportunities arise. Support customers with digital training, public training, memberships, and related products. Collaborate with other teams to maximise overall revenue and refer leads where appropriate Maintain accurate customer records in the CRM system (Salesforce). Ensure all sales administration is completed accurately and on time. Manage sales enquiries through the ticket management system and close them Health and Safety To always ensure one s own health and safety and the health and safety of others (particularly the students). Person Specification Essential Excellent verbal and written communication skills in English. Strong organisational, coordination, and time management abilities. Customer-focused mindset with proven ability to deliver high-quality service. Proficiency in Microsoft Office Suite. Experience with CRM systems (e.g., Salesforce) and ticketing tools (e.g., Zendesk). Resilient, adaptable, and target-driven approach. Ability to manage multiple tasks and deadlines effectively. Desirable Familiarity with health, safety, and environmental qualifications (e.g., NEBOSH, IOSH, IEMA). Experience in both B2B and B2C environments. Customer Service Operations and Sales Support Page 3 of 4 Knowledge of competitor products and market trends. Multi-language skills Experience Essential: Proven experience in customer service handling multi-channel communications. Experience taking ownership of customer queries through to resolution. Experience working towards and meeting KPIs and SLAs. Demonstrated ability to collaborate with cross-functional teams Desirable Inside sales or account management experience. Experience in training, education, or membership-based organisations. Prior exposure to international customer base Behaviour Competence Passion for putting customers first in every interaction. Ownership mindset committed to resolving issues without passing responsibility. Collaborative team player with strong interpersonal skills. Problem-solving mindset and willingness to find creative solutions. Integrity, professionalism, and accountability in all actions. Ability to lead small projects or process improvements. Enthusiasm for continuous learning and development. Adaptability to changing priorities and business needs. Flexible in working hours & in hybrid work environment

Job Title:- Education Sales Manager South India Location:- South – Bengaluru, Hyderabad, Chennai Reporting to:- Head of Sales, India Employment:- Full time / Permanent Primary Job Purpose Responsible for proactively owning the British Safety Council’s (BSC) commercial performance and brand reputation for its Education business in South India, which includes BSC Certified & Accredited (IOSH/NEBOSH/IEMA) Training Programs and Digital Learning Modules. This is a hunter role focused on new client acquisition across corporate and industrial sectors, engaging HSE and L&D teams at both corporate and plant/site levels. Over time, the incumbent is expected to build and manage their own client portfolio, while continuing to drive new sales. Target customers include organisations across Manufacturing – Chemical, Pharma, Auto, Metals, etc., Real Estate, Construction, Petrochemicals, Oil & Gas, Pharmaceuticals, and other sectors prioritizing occupational healthy & safety, environmental sustainability, wellbeing and development. Brief Description of Tasks Responsibilities Commercial / Sales Performance Achieve revenue targets for Education business across training formats and digital offerings, at agreed contribution margins. Build and maintain a qualified, moving pipeline of 3 Cr+ at any point in time. Over time develop a portfolio and drive growth through strategic development of existing accounts alongside continuous new client acquisition. Prepare and execute structured business development plans for products, sectors, and regions. Lead Generation & Client Acquisition Hunt for new clients using direct (calls, meetings) and indirect (networking, referrals) methods. Target both HSE and L&D teams across corporate HQs and plant/site levels. Present high-impact solutions aligned to client training needs. Position BSC’s training and digital learning modules as value-driven, scalable solutions. Identify and win high-potential accounts through tendering and strategic outreach. Strategic Relationship Management Build deep understanding of each client's learning journeys, industry trends, and competitor landscape. Enter and expand presence in accounts currently working with competing education providers. Develop lasting relationships across client hierarchies to increase share of wallet. Collaborate with internal delivery, product, and support teams to ensure a seamless client experience. Sales Process & CRM Management Maintain high-quality sales pipeline and opportunity tracking in Salesforce CRM. Lead consistent forecasting and pipeline hygiene with minimal variance in targets. Follow structured sales processes from prospecting to closure. Represent British Safety Council with professionalism and brand integrity in all interactions. Domain Knowledge & Capability Building • Continuously develop domain knowledge in safety, learning, compliance, and digital transformation in L&D. Stay updated on BSC’s training portfolio, learning technologies, and regulatory developments. Leverage knowledge to consult, upsell, and advise clients on integrated education strategies. Participate in training sessions, self-learning, and team knowledge sharing. Skills & Qualifications MBA/PGDM or equivalent post-graduation is preferred Excellent communication (verbal and written) Strong presentation, negotiation, and interpersonal skills Highly organised with the ability to prioritise tasks Proficient in CRM tools (preferably Salesforce) Ability to build strong client and internal stakeholder relationships Experience Minimum 7 years in B2B Training Sales Proven success in education/training sales or similar knowledge-based services Demonstrated ability to acquire new business and scale client relationships Experience selling to multiple functions within client organisations and/or L&D teams in industrial and corporate setups History of meeting/exceeding sales targets through structured sales processes

Responsible for proactively owning the British Safety Council s commercial performance and brand reputation across North & South India. This is a hunter role with a strong emphasis on new client acquisition for British Safety Council s Audit & Consultancy services, including large strategic projects (1 Cr + deal value) at CXO levels. The individual will be responsible for identifying prospects, generating leads, conducting CXO-level outreach, and selling consultative, high-value services to senior stakeholders across Manufacturing, Real Estate, Construction, Petrochemicals, Oil & Gas and other Industrial Sectors. Brief Description of Tasks Responsibilities Commercial / Sales Performance Achieve targeted income (revenue) over every reporting period across BSC Audit & Consultancy Solutions, at agreed contribution (cost of sale) margins. Driving a moving pipeline of above 6 Cr in the respective region. Build and effectively manage the sales pipeline for each product type, to support the consistent achievement of sales targets. Manage overall sales contribution by formulating and executing structured sales development plans for new business, geography and products. Lead Generation & Client Acquisition Hunt for potential customers using direct methods (calling, cold calling, face-to-face meetings) and indirect methods (networking). Engage through consultative sales by understanding client challenges and presenting value-driven solutions. Provide high-quality insight into British Safety Council s services to secure client commitment. Build sustainable CXO-level relationships to maximize opportunities. Identify, target, and win large strategic projects; lead tender-based bidding efforts. Strategic Relationship Management Build and maintain a deep understanding of clients business activities, market needs, and competition. Engage with clients currently working with competitor OHS service providers, with the objective of entering and expanding BSC s share of business. Collaborate with internal departments to deliver high service levels and client-focused solutions. Sales Process & CRM Management Champion best practices including pipeline management, CRM usage, and sales planning. Proactively embed Salesforce CRM in daily sales activity. Represent British Safety Council professionally to all stakeholders. High quality reporting, forecasting with low variance in projections Domain Knowledge & Capability Building Continuously build deep understanding of OHS, management systems, and evolving regulatory and industry standards to enhance consultative selling capabilities. Stay updated on British Safety Council s full suite of Audit & Consultancy offerings to position solutions effectively. Engage in self-learning, formal training, and knowledge-sharing sessions to strengthen credibility in CXO-level conversations. Health & Safety To understand and carry out your own health and safety responsibilities in accordance with the management objective and to discuss your level of competence with your manager at least once a year Skills & Qualifications MBA/PGDM or equivalent Post Graduation Excellent verbal and written communication Strong interpersonal, presentation, and negotiation skills High level of organization, prioritization, and time management Proficient in CRM tools (preferably Salesforce) Ability to build internal and external relationships Experience Minimum 8 years in B2B consultative/solution selling Strong commercial credibility and ability to influence at CXO level Experience in new market development and sales growth Proven track record in target-driven solution sales, tendering and winning large strategic projects Skilled in managing complex sales cycles and discretionary services Experience working in field-based roles with cross-functional teams Behavioural Competence Professional, credible, and commercially focused Strategic thinker with strong business judgment Results-oriented and data-driven Aligned with corporate behavioural standards

Manage and grow the performance of existing accounts across the allocated portfolio. Focus on cross-selling, upselling, and deep-mining existing accounts at both corporate and plant levels to increase wallet share across British Safety Council s Audit, Consultancy, and Training portfolio in the respective portfolio. Build strong, long-term relationships with senior/CXO-level stakeholders and ensure sustained revenue growth from assigned accounts. Brief Description of Tasks: Account Growth & Revenue Performance Achieve revenue targets from assigned accounts at agreed margins. Grow portfolio value through cross-selling and upselling. Increase BSC s wallet share within accounts across Audit, Consultancy, and Training domains. Maintain an active pipeline aligned to account development plans. Identify, target, and win large strategic consulting projects within the portfolio Account Deep-Mining Achieve revenue targets from assigned accounts at agreed margins. Grow portfolio value through cross-selling and upselling. Increase BSC s wallet share within accounts across Audit, Consultancy, and Training domains. Maintain an active pipeline aligned to account development plans. Identify, target, and win large strategic consulting projects within the portfolio Strategic Relationship Management Build and maintain strong CXO and senior management relationships. Develop deep understanding of client operations, needs, and strategic priorities. Position BSC as a trusted, long-term partner. Sales Process & CRM Management Execute account plans with measurable goals and timelines. Champion best practices in pipeline management, forecasting, and reporting. Maintain accurate and up-to-date data in Salesforce CRM Collaboration & Service Excellence Work closely with internal teams to deliver high-quality, client-focused solutions. Ensure client satisfaction and retention through proactive engagement and support. Operational Efficiency Manage time and travel in line with the Company Business Plan. Plan and execute client visits effectively. Uphold BSC safety policies. Health and Safety Fulfil personal health and safety responsibilities, reviewing competency annually with your manager. Person Specification Skills & Qualifications MBA/PGDM or equivalent Post Graduation Excellent verbal and written communication Strong interpersonal, presentation, and negotiation skills High level of organization, prioritization, and time management Proficient in CRM tools (preferably Salesforce) Experience Minimum 5 years B2B account management / sales experience preferably in professional services. Track record of cross-selling, upselling, and increasing share of wallet in key accounts Experience engaging at corporate and plant levels in multi-site organisations Strong background in managing complex client relationships Behavioural Competence Results-driven with strong commercial acumen Professional, credible, and relationship-focused Strategic thinker with attention to detail Aligned with corporate behavioural standards

Responsible for driving British Safety Council s commercial success and market presence for its Process Safety Management (PSM) services, which include Audits, Consultancy, and Training offerings. This is a hunter role focused on acquiring new clients across process-intensive industries like Chemicals, Petrochemicals, Oil & Gas, Refineries, and Specialty Manufacturing. Over time, the incumbent is expected to build and manage a strong portfolio of key accounts, while continuing to pursue new business. The role requires a deep understanding of the PSM domain, industrial hazards, and regulatory frameworks, with the ability to engage at both operational and CXO levels. Brief Description of Tasks Commercial / Sales Performance Achieve sales and revenue targets for PSM-related services across audits, consulting projects, and training programs. Maintain a healthy pipeline valued at 4 6 Cr+ for the PSM vertical. Execute structured sales development plans by product, geography, and industry segment. Grow share of wallet in key sectors by developing strategic growth plans. Lead Generation & Client Acquisition Identify, approach, and acquire new clients through industry mapping, direct outreach, and networking. Focus on industries such as Chemicals, Petrochemicals, Fertilizers, Oil & Gas, etc. Engage HSE Heads/ PSM Heads, Plant Heads, Technical Directors, and CXOs to position PSM solutions. Leverage domain knowledge to sell risk-based, high-impact solutions in compliance-heavy industries. Identify, qualify, and win large strategic PSM projects, including RFPs and tenders. Strategic Relationship Management Build a trusted network within the process safety ecosystem consultants, decision-makers, influencers. Penetrate accounts currently using competitor PSM services and grow BSC s presence. Develop and manage key accounts across regions, with long-term relationship-building focus. Collaborate internally with service delivery, product, and technical consultants for smooth execution. Sales Process & CRM Management Lead disciplined sales processes from lead generation to closure using Salesforce CRM. Maintain high-quality forecasting and pipeline reporting with accuracy. Represent British Safety Council with domain credibility and technical professionalism. Follow best practices in pipeline hygiene, sales cadence, and market documentation. Domain Knowledge & Capability Building Continuously upskill on Process Safety principles, Indian and global regulations (like OSHA 1910.119), and emerging risks. Stay updated on BSC s evolving PSM offerings and competitive positioning. Attend technical trainings, conferences, and webinars to enhance consultative credibility. Translate technical knowledge into clear business value for client stakeholders. Health & Safety Understand and carry out your health and safety responsibilities per company standards. Regularly discuss your competence and development needs with your manager. Person Specification Skills & Qualifications Engineering graduate (preferably in Chemical / Mechanical / Industrial Safety) MBA/PGDM preferred but not mandatory Qualification(s) related to Health & Safety or Management systems and Education Excellent technical communication and consultative selling ability Strong negotiation, stakeholder management, and presentation skills Strong organisational and time management skills Ability to engage across hierarchy from plant to boardroom Experience Minimum 8 years in technical solution sales, with at least 4 years in process-intensive industries Proven track record of selling, compliance, engineering, or consulting solutions Experience working with clients in Chemicals, Petrochemicals, Oil & Gas, Refineries, Fertilizers, etc. Exposure to Process Safety frameworks, standards, and client pain points Experience in strategic client acquisition and managing enterprise-level accounts Behavioural Competence Credible, professional, and technically sound Strategic thinker with strong business and industry understanding Target-driven with ownership mindset Collaborative and aligned with BSC s values and behavioural framework

Responsible for proactively owning the British Safety Council s (BSC) commercial performance and brand reputation for its Education business in South India, which includes BSC Certified & Accredited (IOSH/NEBOSH/IEMA) Training Programs and Digital Learning Modules. This is a hunter role focused on new client acquisition across corporate and industrial sectors, engaging HSE and L&D teams at both corporate and plant/site levels. Over time, the incumbent is expected to build and manage their own client portfolio, while continuing to drive new sales. Target customers include organisations across Manufacturing Chemical, Pharma, Auto, Metals, etc., Real Estate, Construction, Petrochemicals, Oil & Gas, Pharmaceuticals, and other sectors prioritizing occupational healthy & safety, environmental sustainability, wellbeing and development. Brief Description of Tasks Responsibilities Commercial / Sales Performance Achieve revenue targets for Education business across training formats and digital offerings, at agreed contribution margins. Build and maintain a qualified, moving pipeline of 3 Cr+ at any point in time. Over time develop a portfolio and drive growth through strategic development of existing accounts alongside continuous new client acquisition. Prepare and execute structured business development plans for products, sectors, and regions. Lead Generation & Client Acquisition Hunt for new clients using direct (calls, meetings) and indirect (networking, referrals) methods. Target both HSE and L&D teams across corporate HQs and plant/site levels. Present high-impact solutions aligned to client training needs. Position BSC s training and digital learning modules as value-driven, scalable solutions. Identify and win high-potential accounts through tendering and strategic outreach. Strategic Relationship Management Build deep understanding of each clients learning journeys, industry trends, and competitor landscape. Enter and expand presence in accounts currently working with competing education providers. Develop lasting relationships across client hierarchies to increase share of wallet. Collaborate with internal delivery, product, and support teams to ensure a seamless client experience. Sales Process & CRM Management Maintain high-quality sales pipeline and opportunity tracking in Salesforce CRM. Lead consistent forecasting and pipeline hygiene with minimal variance in targets. Follow structured sales processes from prospecting to closure. Represent British Safety Council with professionalism and brand integrity in all interactions. Domain Knowledge & Capability Building Continuously develop domain knowledge in safety, learning, compliance, and digital transformation in L&D. Stay updated on BSC s training portfolio, learning technologies, and regulatory developments. Leverage knowledge to consult, upsell, and advise clients on integrated education strategies. Participate in training sessions, self-learning, and team knowledge sharing. Health & Safety Understand and execute your health and safety responsibilities in line with management objectives. Regularly review your competence and development needs with your manager. Skills & Qualifications MBA/PGDM or equivalent post-graduation is preferred Excellent communication (verbal and written) Strong presentation, negotiation, and interpersonal skills Highly organised with the ability to prioritise tasks Proficient in CRM tools (preferably Salesforce) Ability to build strong client and internal stakeholder relationships Experience Minimum 7 years in B2B Training Sales Proven success in education/training sales or similar knowledge-based services Demonstrated ability to acquire new business and scale client relationships Experience selling to multiple functions within client organisations and/or L&D teams in industrial and corporate setups History of meeting/exceeding sales targets through structured sales processes Behavioural Competence Professional, credible, and commercially focused Strong business judgment and strategic mindset Data-driven, target-oriented, and self-motivated Aligned with the British Safety Council s behavioural framework

To deliver excellent learner support in relation to health, safety, wellbeing and environmental courses.Ensuring all tasks listed below are performed to the highest standards, emphasising quality and service, providing a positive learning experience for all our students, whilst acting as an ambassador for the British Safety Council. The ideal candidate should be a self-starter with exceptional planning and forward-thinking skills, and the ability to manage resources and time effectively. Brief Description of Tasks To provide support to all students in a timely and professional manner and to respond to education questions from students, clients, tutors, internal and external stakeholders. To work with the Education and Operations Team to ensure service delivery with optimum efficient and accurate processes, adherence to strict SLAs, to deliver targets and overall Education strategy. To manage the procedures and relationship with the IOSH, NEBOSH, IEMA and any other third-party examination body, working with the team to ensure all third party operational procedures and time frames are adhered to. Including but not limited to the registration of examination dates, the registration of candidates, marking of assessments and submission of results. To organise, via scheduling, student s Open Book Examination (OBE) interviews, ensuring all students are contacted and booked onto sessions. To conduct Open Book Examination (OBE) interviews in a professional manner, with clear communication, conducting QA activity, recording findings and raising any non-conformance concerns. Responsibility for ensuring all relevant email inboxes are managed daily and emails are responded to within 24 hours to a maximum of 48 hours. To allocate associates to mark assessments which includes raising POs, liaising with associates and managing student records. To maintain students records on progress and update various internal/external software/ sheets with grades. Proactive daily monitoring of education operational dashboards and report and communicate team progress, successes and challenges to the Operations Manager.To report on performance metrics, identify trends and propose and implement solutions. Assist with QA activities as required among the relevant members of delivery team, in line with BSC procedures and operational targets. To support in the maintenance of resource libraries, conducting checks on material and maintaining version numbers. To support the creation, coordination and publishing of education dashboards, metrics and monthly reporting. To support and communicate with the Operations, Education and other British Safety Council departments as required. Paperwork Administration: Process confirmation paperwork swiftly within defined SLAs, ensuring all documentation is completed and filed within 24 hours of submission. Purchase Order Management: Responsibly raise and dispatch purchase orders in a timely manner, ensuring efficient procurement and allocation of necessary materials and resources. Trainer administration : Onboard new Trainers and ensure contract is signed and all relevant logistical processes completed in a timely and accurate manner. Order Cancellation: Swiftly cancel purchase orders as required, maintaining accuracy and completeness in financial records and procurement processes. Logistics Oversight: Execute, manage & oversee logistics for events, ensuring timely dispatch of course materials and equipment to support smooth execution. Coordination of certificates with relevant parties. Maintain certificate data and keep it updated at all times. Book venue for exams as and when necessary. Delegate Information Management: Collect and manage information from international delegates to facilitate ASIC accreditation, ensuring accuracy and compliance with regulatory requirements. Procedure Maintenance: Update Standard Operating Procedures periodically to accommodate changes as a natural consequence of business process re-engineering initiatives and other business changes which may be dynamic in nature. Flexibility and Adaptability: Demonstrate flexibility and adaptability to handle additional responsibilities as needed to address unforeseen business requirements, contributing to the overall success and effectiveness of the team and organization. Shift Timing: We are seeking a dedicated individual to join our team which works on a shift-based Operating model (roster). This role requires flexibility in working hours, as shifts may begin no earlier than 09:00 AM IST and may end until 10:30 PM IST; however, the total number of working hours will remain 09 on any given business day. To conduct any other activities, as required by the Operations Manager or Education Manager To act as a brand ambassador for the British Safety Council which includes representing a professional standard at all times. To promote the best interests of the British Safety Council at all times. Skills and Qualifications Excellent written and verbal communications in English Articulate and highly organised High level of accountability and ownership Precise and accurate, attention to detail. Good IT skills for engagement in Learning Zone, Zoom and other departmental software Excellent planning and forward thinking skills Ability to self-motivate Beginner knowledge in the field of health and safety management Experience of conducting quality assurance activities. Experience 12 months of working in an administration role Behaviour Competence Treat all delegates with respect and fairness and uphold the British Safety Council s policy on diversity Support individual learning styles and have a passion and genuine design for coaching, developing and helping others Self-starter, ability to work using own initiative, able to manage timekeeping and workload effectively Able to build effective relationships with students and clients, creating a positive, enthusiastic impression Flexible, with an ability to work in different environments Strong attention to detail and quality Committed to personal development, maintaining good knowledge of changes to health and safety legislation / standards

Title: Business Development & Client Engagement Intern Reporting to: Membership & CS Manager Employment: Internship (3 Months) Brief Description of Tasks · Outreach via calls/emails to UK & ROW delegates for ISA applications · Conduct online meetings to guide clients through application process · Track and follow up to closure; log all interactions in Salesforce · Manage end-to-end sales process: lead engagement → application → payment → confirmation · Prepare daily and weekly call/performance reports · Maintain a customer-first approach; handle queries professionally · Achieve set sales targets and raise issues promptly" Health & Safety To understand and carry out your own health and safety responsibilities in accordance with the management objectives and discuss your level of competence with your manager during your internship period. Skills & Qualifications · Strong communication and persuasion skills · Customer-centric approach with solution orientation · Comfortable making outbound calls and conducting online meetings · Proficient in Salesforce or willing to learn quickly · Ability to work to targets and maintain accurate records. Behaviour Competence Aligned with the corporate Behavioural Framework: Teamwork Communication Creativity & Change Enhancing Performance Personal Effectiveness Professional Attributes Friendly and approachable Confidential and trustworthy Eager to learn and explore Able to manage time and multiple tasks Professional and courteous approach in all interactions Job Types: Full-time, Contractual / Temporary Contract length: 3 months Pay: ₹15,000.00 - ₹15,001.00 per month Work Location: In person Speak with the employer +91 7039884872

Customer Service Coordinator Job Title: Customer Service Coordinator Location: Office Based Mumbai Reporting to: Team Leader - Customer Service Employment: Full time / Permanent Shift Timing: This role requires flexible working hours, with shifts starting no earlier than 11:00 AM IST and ending by 10:30 PM IST, while maintaining a total of 9 working hours per business day. The Primary Purpose of the role The role involves delivering exceptional customer service, managing queries across multiple channels, and supporting Membership, Operations, and Education teams. Key tasks include handling bookings, maintaining records, assisting with training programs (e.g.NEBOSH, IOSH, IEMA) and contributing to projects. Strong communication, organizational, and multitasking skills are essential. Experience with Salesforce and Zendesk is preferred. This position plays a crucial role in ensuring smooth operations and customer satisfaction Brief Description of Tasks Be a global brand ambassador in front-line support answering customers queries via email, chat, social media, and phone calls, wherever possible and transfer to relevant department if query cannot be dealt with Take ownership of customer requests and follow it through resolution Facilitate and manage external bookings in the Learning Zone and Salesforce, liaising with customers and ensuring all details are registered in the system Administration for the awards and events. This includes (but not limited to) the following. Daily checks on the ISA dashboard for any online pending orders update the system accordingly Assist customers with the purchasing for any awards and events which may include raising opportunities and sending booking forms Assist customer with the allocation of licences for ISA and Sword & Globe of Honour Support the membership team, this includes (but not limited to) the following: Assisting with queries via email Updating changes in contact names, addresses and packages Cancelling members and revoking permissions Assist with engagement calls for new and existing members Assist with membership reminder calls and emails For NEBOSH, IOSH and IEMA ensure all agreed processes and procedures are adhered to for training and digital learning. This includes (but not limited to) the following. Answering queries via email/telephone Raise opportunities for exams, re-sits, and certificates; send out booking forms and process on completion Take payment details as necessary Process digital learning and distance learning exam requests Support the Ops, Digital and Education teams, this includes (but not limited to) the following. Sending JIs Create and sending POs Contacting students for missing information Provide moodle access Request replacement certificates Support projects and campaigns Assist in ensuring Departmental Procedures are kept up to date including videos, process documents and macros for Zendesk Support the business objectives to drive positive company sales results Record and pass along feedback on BSC s product and services to appropriate teams within the organisation. Health and Safety Understand and fulfil your health, safety and wellbeing responsibilities and have an adequate level of health and safety competence. To discuss your level of competence and any areas for development regularly with you manager Person Specification Skills & Qualifications Essential Excellent organisational and coordination skills, ability to prioritise, multi-task and meet deadlines Excellent listening, verbal and written communication skills Computer literate High level of attention to detail Excellent time management skills and ability to prioritise Desirable Salesforce experience and skills in using the CRM effectively Zendesk experience Experience taking customer calls and chats Experience 2-5 years of experience working in customer service role. Understanding complex requests and responding within required deadlines Working in an environment where there is a need to assimilate information quickly Working in an environment where it is important to make decisions quickly Experience of working as part of a team but also independently Proven track record of being customer focussed with a can-do attitude Experience of working under pressure and to strict deadlines