Education Counsellor

About vmedulife Software

vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.

Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.

We are looking for an experienced Counsellor to be responsible for engaging with key customers by building and preserving trusting relationships. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

• Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.
• Provide client support and handle client communications effectively.
• Ensure that client requests are handled timely and accurately.
• Calling the client professionally regularly for feedback on our service.
• Update customer information in the customer service database during and after each call.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
• Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide accurate, valid, and complete information by using the right methods/tools.

• 1 to 3 yrs experience candidates
• Strong communication skills are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.
• Hindi and English Communication Skills are mandatory.
• Knowledge of customer service principles and practices.
• Maintains composure and patience with customers.
• A strong sense of professionalism and discretion is required.
• Be familiar and should have a working knowledge of excel, word.
• Graduate with at least 6 months of experience in customer support

Work Location: